IT Specialist

BrainStation; Springs (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Socials and Outings

Retirement Planning

Parental Leave

Culture of Learning

Service Recognition Programs

Job summary

BrainStation is seeking an IT Specialist to provide level 1 support and assist with hardware for new hires. You'll maintain hardware inventory, manage IT tickets, and research new tools. This role is suited for those with 1-2 years of IT experience and knowledge of Google Workspace.

Ideal candidates will also have experience with Ubiquiti/Meraki, WiFi networking, and various operating systems. BrainStation offers comprehensive health benefits and emphasizes a culture of learning and professional

Qualifications

• 1-2 years of experience in IT support.
• Experience with tools such as JIRA and Confluence.
• Technical degree in IT System Administration is an asset.

Responsibilities

• Manage level 1 support tickets.
• Facilitate new hire hardware deployment.
• Maintain hardware inventory and manage device repairs.
• Communicate effectively with team members.

Skills

Google Workspace admin experience

Ubiquiti/Meraki experience

WiFi and Networking experience

IT System Administrator degree

JIRA experience

Confluence experience

MacOS experience

iOS experience

Android experience

Kandji or MDM experience

SoC2/IT Audit processes experience

Job description

As an IT Specialist you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

• Maintain hardware inventory and manage device repairs
• Manage IT tickets in a timely manner to meet SLAs
• Research new technology and tools and share those findings with the team
• Communicate clearly and effectively with all members of our team

Qualifications

• Google Workspace admin experience.
• Ubiquiti/Meraki hardware and software experience is an asset
• WiFi and Networking experience is an asset
• IT System Administrator technical degree/background is an asset
• Experience with tools such as JIRA, Confluence
• Experience with the following platforms: MacOS, iOS, Android.
• Experience with Kandji or other MDM platform
• Experience with SoC2/IT Audit processes an asset

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• Culture of Learning & Development
• Service Recognition Programs

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus

Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $50,000 to $65,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.