IT Help Desk Technician

Socket.dev; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Socials and Outings

Retirement Planning

Parental Leave

Learning & Development

Service Recognition Programs

Job summary

Socket.dev is seeking an IT Help Desk Technician to manage support tickets and facilitate hardware deployment for new hires. This role requires 1-2 years of IT experience and involves maintaining productivity within the operations team.

The ideal candidate will have Google Workspace admin experience, familiarity with Ubiquiti/Meraki systems, and a strong background in networking. The company values diverse perspectives and offers a comprehensive benefits package.

Qualifications

• 1-2 years of experience in IT support or help desk roles.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly and effectively with teams.

Responsibilities

• Manage level 1 support tickets.
• Facilitate new hire hardware deployment.
• Maintain hardware inventory and manage repairs.
• Research new technology and tools for team.

Skills

Google Workspace admin experience

Ubiquiti/Meraki hardware experience

WiFi and Networking experience

IT System Administrator background

Experience with JIRA

Experience with Confluence

Experience with MacOS

Experience with iOS

Experience with Android

Experience with Kandji

Experience with SoC2/IT Audit

Education

IT System Administrator technical degree

Job description

Who We Are

Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.

About the Role

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

• Maintain hardware inventory and manage device repairs
• Manage IT tickets in a timely manner to meet SLAs
• Research new technology and tools and share those findings with the team
• Communicate clearly and effectively with all members of our team

Successful candidates will have

• Google Workspace admin experience.
• Ubiquiti/Meraki hardware and software experience is an asset
• WiFi and Networking experience is an asset
• IT System Administrator technical degree/background is an asset
• Experience with tools such as JIRA, Confluence
• Experience with the following platforms: MacOS, iOS, Android.
• Experience with Kandji or other MDM platform
• Experience with SoC2/IT Audit processes an asset

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• Culture of Learning & Development
• Service Recognition Programs

Bonus Points:

Have you taken any courses at BrainStation? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.