IT Specialist

Scotto properties; Morristown (NJ); On-site; USD 55,000 - 70,000; Full time

Job summary

Villa Enterprises Mgmt LTD Inc in Morristown, NJ is seeking an IT Specialist to provide day-to-day technology support for restaurant, airport, and corporate operations, focusing on POS systems, desktops, laptops, printers, and mobile devices.

You will troubleshoot, deploy, train staff, coordinate with vendors, and help manage inventory and roll-out projects, reporting to the IT lead. Travel may be required for local and out-of-state deployments.

Qualifications

• Bachelor's degree in computer science or related field.
• 2 years' work experience preferably in the restaurant industry.
• Certifications in Microsoft preferred.
• Experience with Oracle/Micros POS system and MDM preferred.
• Experience with help desk support.
• Good knowledge of network and PC hardware.
• Strong communication skills both written and verbal.

Responsibilities

• Respond to and resolve SysAid help-desk tickets for POS and IT issues from stores and corporate office.
• Collaborate with Shift4 support, vendors, and store managers to ensure prompt ticket resolution.
• Assist in training restaurant and corporate staff on technology systems and procedures.
• Assist in developing and deploying new training tools on POS and IT technology.
• Perform on-site and remote troubleshooting of POS system, PCs, printers, scanners, iPads, and other peripherals.
• Assist in configuring desktop, laptop, printer, iPads, and other technology equipment for staff.
• Assist in maintaining resource management and inventory.
• Support store openings and technology roll-out projects.

Skills

POS troubleshooting

Help desk support

Windows OS

Network troubleshooting

Vendor coordination

Training delivery

Problem investigation

Education

Bachelor's degree in computer science

Tools

Oracle Micros POS

MDM

Shift4 support tools

Remote assistance tools

MS Office

Job description

IT Specialist# IT Specialist100 Villa Enterprises Mgmt LTD Inc - MORRISTOWN, NJ 07960## OverviewSalary Range$55,000.00 - $70,000.00 Salary## Description**Position Summary**The IT Specialist provides day-to-day technology support for restaurant, airport, and corporate operations. This role is responsible for troubleshooting POS systems, desktops, laptops, printers, mobile devices, and related technology while ensuring prompt resolution of support requests and minimal operational downtime. The position also supports store openings, technology deployments, inventory management, and user training. It serves as the primary liaison between store managers and third-party technology vendors, coordinating troubleshooting, device deployments, replacements, and upgrades.**Job Description*** Respond to and resolve SysAid help-desk tickets for POS, IT issues from stores and corporate office.* Collaborate closely with Shift4 support, vendors, and store managers to ensure prompt ticket resolution and minimize operational downtime.* Assist in training restaurant and corporate staff on technology systems and procedures as needed.* Assist in developing and deploying new training tools on POS and IT technology.* Perform on-site and remote troubleshooting of POS system, PCs, printers, scanners, iPads, payment devices, and other peripherals* Assist in configuring desktop, laptop, printer, iPads, and other technology equipment for VRG staff.* Assist in maintaining R&A People management.* Support and maintain corporate and field laptop, desktop and peripherals including installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal workstation performance.* Hardware and software inventory. Maintain documentation and full inventory* Assist with POS and technology procurement, receiving, staging, and deployment and maintenance of in-house inventory.* Support store openings and technology roll-out projects.**Skills and qualifications*** Bachelor's degree in computer science or related discipline* 2 years' work experience preferably in the restaurant industry* Prefer certifications in Microsoft* Experience with Oracle/Micros POS system and MDM preferred* Experience with help desk support* Good knowledge of network and PC hardware* Extensive equipment support experience with Windows based computer system.* Ability to conduct research into PC issues and products as required* Strong communication skills both written and verbal**Travel**- This position may require some local and out-of-state travel**Reporting Structure**This position will report directly to Mike Haze.**Salary Range:** $55K–$70KIND1