IT Field Support Technician / IT Retail Field Tech

Harvey Nash Group; Newark (NJ); On-site; USD 52,000 - 72,000; Full time

Job summary

Harvey Nash Group is seeking an IT Field Support Technician to provide hands-on technical support across multiple retail locations in North Jersey.

The role focuses on hardware, software, and network troubleshooting, with responsibilities including POS systems, printers, scanners, and store technology. Travel between sites is required, and bilingual English/Spanish is mandatory.

Qualifications

• Spanish-English bilingual proficiency is mandatory.
• Valid New Jersey or New York driver's license with a clean driving record.
• Reliable personal vehicle and willingness to travel extensively between store locations.
• Basic knowledge of computer hardware, software and troubleshooting.
• Strong interest in learning IT, telecommunications and retail technology.
• Excellent communication, customer service and problem-solving skills.
• Ability to work independently and manage multiple assignments.
• Flexibility to work different shifts, including nights or weekends when required.
• Ability to lift and carry equipment weighing up to 30 lbs.

Responsibilities

• Provide onsite IT support and troubleshooting across multiple retail and supermarket locations.
• Diagnose and resolve hardware, software and basic network-related issues.
• Install, configure and maintain desktop computers, printers, routers, switches and wireless devices.
• Support POS systems, retail applications, Zebra handheld scanners, barcode devices and label printers.
• Assist with Windows, MS Office, SAP applications and other store technology systems.
• Troubleshoot connectivity issues, network equipment and basic cabling (Cat5/Cat6 and RJ45).
• Maintain service tickets and document completed work and technical issues.
• Train store employees on hardware, software applications and wireless peripherals.
• Escalate complex technical issues to the appropriate IT teams.
• Support new store openings, system installations and technology rollouts.
• Travel daily between assigned retail locations and provide responsive customer service.

Job description

IT Field Support Technician / IT Retail Field Tech

Location: North Jersey, NJ (Morristown, Newark, Hoboken, Jersey City)

Employment Type: Full-Time | Permanent (FTE)

About the Opportunity

We are looking for a motivated and customer-focused IT Field Support Technician to provide hands‑on technical support across multiple retail and supermarket locations throughout North Jersey.

This is an excellent opportunity for someone with IT support, desktop support, field service, computer hardware or POS experience who enjoys troubleshooting technical issues, working directly with customers and learning new technologies.

Key Responsibilities

• Provide onsite IT support and troubleshooting across multiple retail and supermarket locations.
• Diagnose and resolve hardware, software and basic network-related issues.
• Install, configure and maintain desktop computers, printers, routers, switches and wireless devices.
• Support POS systems, retail applications, Zebra handheld scanners, barcode devices and label printers.
• Assist with Windows, MS Office, SAP applications and other store technology systems.
• Troubleshoot connectivity issues, network equipment and basic cabling (Cat5/Cat6 and RJ45).
• Maintain service tickets and document completed work and technical issues.
• Train store employees on hardware, software applications and wireless peripherals.
• Escalate complex technical issues to the appropriate IT teams.
• Support new store openings, system installations and technology rollouts.
• Travel daily between assigned retail locations and provide responsive customer service.

Required Qualifications

• Spanish-English bilingual proficiency is mandatory.
• Valid New Jersey or New York driver's license with a clean driving record.
• Reliable personal vehicle and willingness to travel extensively between store locations.
• Basic knowledge of computer hardware, software and troubleshooting.
• Strong interest in learning IT, telecommunications and retail technology.
• Excellent communication, customer service and problem‑solving skills.
• Ability to work independently and manage multiple assignments.
• Flexibility to work different shifts, including nights or weekends when required.
• Ability to lift and carry equipment weighing up to 30 lbs.

Preferred Experience

• Experience in IT Field Support, Desktop Support, Help Desk or Field Service.
• Exposure to POS systems, supermarket or retail technology.
• Familiarity with Windows, MS Office, printers, scanners and handheld devices.
• Basic networking knowledge, including routers, switches, wireless access points and network cabling.
• Experience with telecommunications or cellular devices.

Entry‑level candidates with a technical aptitude and willingness to learn are encouraged to apply. A college degree in IT or relevant technical certifications is preferred, or equivalent practical experience.

Why Consider This Opportunity?

• Opportunity to develop hands‑on IT and retail technology experience.
• Exposure to diverse IT systems, hardware and networking technologies.
• Work directly with store teams and experienced IT professionals.