IT Specialist

CodeMax Medical Billing; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) plan with matching

Job summary

CodeMax Medical Billing is seeking a hands-on Tier 2 IT professional to own site IT operations at our Van Nuys office. The role covers on-site and remote support with a focus on Windows troubleshooting, Microsoft 365 administration, and Intune/MDM deployment.

You will manage the ticketing system and assist with networking, printers, phones, and device setups. The ideal candidate has 3–5+ years IT support experience, strong Windows and networking skills, and excellent communication abilities.

Qualifications

• 3-5+ years IT Support experience.
• Proven experience in IT Support, network management or similar role.
• Strong Windows and networking skills.
• Microsoft 365 and Intune experience.
• Excellent troubleshooting and communication skills.
• Valid driver''s license and reliable vehicle.

Responsibilities

• Provide primary IT support for Van Nuys site.
• Tier 2 on-site and remote support.
• Windows troubleshooting (limited macOS).
• Microsoft 365 administration.
• Ticketing system and RMM usage.
• Intune / MDM deployment support.
• Networking and Wi-Fi troubleshooting.
• Printer, phone, and device setup.
• Equipment ordering, pickups and setup.
• Lifting, carrying and installing equipment as needed.

Skills

Windows troubleshooting

Microsoft 365

Intune / MDM

Networking

Remote support

Communication (verbal & written)

Ticketing systems

Tools

Intune

Job description

Job Location: Van Nuys, CAWork Schedule: Full-time/Morning Shift (7:00 AM-3:00 PM or 8:00 AM-4:30PM)ABOUT CODEMAXCodeMax is a fast-growing medical billing company supporting over 400 users nationwide. This role serves as the primary on-site IT presence for Van Nuys officePOSITION SUMMARYThis is a hands-on Tier 2 IT role requiring full ownership of site IT operations. The ideal candidate is self-sufficient, flexible, and willing to do whatever is necessary to get the job done.KEY RESPONSIBILITIESPrimary IT support for Van Nuys siteTier 2 on-site and remote supportWindows troubleshooting (limited macOS)Microsoft 365 administrationTicketing system and RMM usageIntune / MDM deployment supportNetworking and Wi-Fi troubleshootingPrinter, phone, and device setupEquipment ordering, pickups and setupLifting, carrying and installing equipment as neededROLE EXPECTATIONS:This is a hands-on, multitasking role in a growing organization. Candidates should be comfortable handling technical support, equipment setup, ordering, site visits, and logistics as needed.REQUIRED QUALIFICATIONS:Ability to provide remote support for future offices in inaccessible regions such as other states or overseasExcellent troubleshooting skillsEffective communication skills, both verbal and writtenAbility to manage multiple tasks and prioritize effectivelyStrong team player with a service-oriented attitudeValid driver's license and reliable vehicleEDUCATION & EXPERIENCE:3-5+ years IT Support experienceProven experience in IT Support, network management or similar roleStrong Windows and networking skillsMicrosoft 365 and Intune experienceBENEFITS:Health InsuranceVision InsuranceDental InsuranceLife Insurance401(k) plan with matching contributions