IT Specialist

Hanwha Convergence; Georgetown (TX); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Hanwha Convergence USA is seeking an IT Specialist to own day-to-day IT operations across the ROC, SI, O&M, and corporate teams. You will manage Microsoft 365, Entra ID, MFA, and endpoint security while maintaining the office network infrastructure, including firewalls and VPN access.

The role requires 5+ years of IT support or admin experience, strong communication skills, and the ability to work independently as the sole IT function.

Qualifikationen

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 5+ years of hands‑on IT support or systems administration experience.
• At least one current IT certification from the Preferred Certifications list.
• Strong working knowledge of Microsoft 365 and Microsoft Entra ID administration.
• Experience managing Windows devices, including deployment, patching, and endpoint security tools.

Aufgaben

• Serve as the primary IT resource for office and field employees via in-person, phone, email, and Teams.
• Diagnose and resolve issues with laptops, desktops, peripherals, printers, and business applications.
• Provision, deploy, maintain, and retire laptops using Autopilot and Intune; maintain inventory.
• Manage onboarding/offboarding, including accounts, email, licenses, devices, and access control.
• Support office phone/VoIP systems and conference room equipment.
• Respond to after-hours issues with priority on ROC or customer operations.
• Create and maintain IT support documentation.

Kenntnisse

Windows Autopilot

Intune

Microsoft 365

Entra ID

MFA

PowerShell

Endpoint security

Firewall management

VPN

Patch management

Ausbildung

Bachelor's degree in IT/CS/IS

Tools

Fortinet FortiGate

Cisco switches

VoIP

Jobbeschreibung

Hanwha Convergence USA is a leading provider of O&M Servies for Solar and Energy Storage Systems, leveraging our industry-leading IT and engineering capabilities. In addition, we are a trusted smart factory solutions provider, supplying top-notch integrated control and monitoring systems. Our company is committed to bringing tomorrow’s dreams to life and creating a smarter world with our customers by adding value to technology.

Note for external recruiting firms: We are not accepting unsolicited resumes at this time. Please do not contact our employees regarding this position.

Position Summary:

Hanwha Convergence USA (HCU) is a wholly owned subsidiary of Hanwha Energy and the sole O&M service provider within Hanwha Group. HCU delivers end-to-end Solar and BESS Operations & Maintenance across more than 70 active utility-scale sites in the U.S., and runs a growing System Integration (SI) business serving semiconductor, energy, and advanced manufacturing customers.

The IT Specialist will serve as HCU’s primary in-house IT resource and own the company’s day-to-day IT operations. The role covers end-user support, device management, Microsoft 365 administration, cybersecurity, and the office network infrastructure. The IT Specialist will support all business units, including System Integration (SI), O&M (the Remote Operations Center (ROC) and field operations), Infrastructure Solutions, and the Corporate Team, to keep systems reliable, secure, and well documented, and employees productive.

Essential Duties and Key Responsibilities:

• Serve as the primary point of contact for IT requests from office and field employees (in person, phone, email, and Microsoft Teams), and manage all requests through a ticketing system.
• Diagnose and resolve issues with laptops, desktops, peripherals, printers, and business applications.
• Provision, deploy, maintain, and retire laptops, preferably using Windows Autopilot and Intune, and keep an accurate hardware and software inventory.
• Manage employee onboarding and offboarding, including accounts, email, licenses, devices, and system access, and make sure access is revoked promptly upon separation.
• Support office phone and VoIP systems, as well as conference room and meeting equipment.
• Respond to urgent after-hours issues as needed, with priority on issues affecting ROC or customer operations.
• Create and maintain user guides and IT support documentation.

Microsoft 365 & Identity Administration (≈ 20%)

• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Manage users, groups, and permissions in Microsoft Entra ID, including multi-factor authentication (MFA), conditional access, and password policies.
• Manage SharePoint sites and file sharing permissions.
• Manage Microsoft 365 and other software licenses, including Copilot, and keep licensing accurate and cost-effective.
• Automate routine administrative tasks and reporting with PowerShell.
• Manage email security, including spam and phishing protection.

Endpoint & Security Management (≈ 20%)

• Manage endpoint protection and Endpoint Detection and Response (EDR) tools, confirm full device coverage, and investigate and resolve security alerts.
• Manage monthly operating system and third-party application patching, and report on patch compliance.
• Configure, monitor, and test backups for Microsoft 365 and critical systems, and perform data recovery as needed.
• Conduct regular MFA, account, and access reviews, and support vulnerability scans and security assessments.
• Support NIST SP 800-171 and CMMC compliance readiness by working with third-party consultants to implement required security controls and maintain supporting documentation.
• Deliver security awareness training and phishing simulations for employees.
• Maintain all administrative accounts and credentials in a secure, company-owned password vault.
• Maintain up-to-date runbooks, system documentation, and backup administrator access so IT operations can continue during planned or unplanned absences.
• Own the office network infrastructure, including the Fortinet FortiGate 60F firewall, Cisco Catalyst C9200L-48P PoE switches, wireless controller and Cisco access points, and internet service.
• Manage firewall policies, including inbound and outbound rules, intrusion prevention, and web, DNS, and application filtering.
• Manage remote access (IPSec and SSL VPN), DHCP, and IP addressing.
• Monitor internet service, bandwidth, and network device health, configure outage alerts, and proactively resolve performance issues.
• Manage firmware updates, hardware warranties, and security subscriptions for network devices.
• Maintain current network documentation, including diagrams, configurations, and administrative credentials stored in the company vault.
• Coordinate with internet service providers and network vendors on outages, changes, and new equipment.
• Develop and enforce IT policies, procedures, and best practices, including acceptable use, access control, password, and backup policies.
• Plan and coordinate IT projects, including system upgrades, migrations, and new office or site setups.
• Prepare and track the IT budget, and make sure purchases and licenses are cost-effective.
• Manage IT vendors, contracts, renewals, and invoices, and verify that billing matches services delivered.
• Support IT procurement, including sourcing quotes, evaluating options, and managing equipment from purchase through disposal.
• Support data protection and compliance with company and customer requirements.
• Support IT-related requests from other departments and teams as needed.
• Prepare IT summaries and reports for U.S. and Korea HQ leadership as needed.
• Perform other duties as assigned.
• Support IT-related requests from other departments and teams as needed.

Education and/or Experience Requirements:

Required:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 5+ years of hands‑on IT support or systems administration experience, preferably as an in‑house IT generalist or at a managed service provider (MSP).
• At least one current IT certification from the Preferred Certifications list below.
• Strong working knowledge of Microsoft 365 and Microsoft Entra ID administration.
• Experience managing Windows devices, including deployment, patching, and endpoint security tools.
• Working knowledge of networking, including firewalls, switches, wireless, VPN, DHCP/DNS, and troubleshooting.
• Working knowledge of PowerShell and the Windows command line for administration and automation.
• Strong communication skills, with the ability to explain technical issues to non‑technical users and translate business needs into technical solutions.
• Good project management and problem‑solving skills.
• Ability to work independently as a one‑person IT function.
• Highly organized and detail‑oriented, with good documentation habits.

Preferred:

• Master’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Experience deploying devices with Windows Autopilot and Microsoft Intune.
• Experience with Fortinet FortiGate firewalls.
• Experience with EDR/MDR and backup tools.
• Experience with VoIP or Microsoft Teams Phone.
• Basic scripting experience in Python or Bash.
• Experience in energy, utilities, or operations environments with 24/7 control rooms.
• Korean language skills are a plus.

Preferred Certifications:

• Identity & Security: Microsoft Certified: Identity and Access Administrator Associate (SC-300); CompTIA Security+
• Network: CompTIA Network+; Cisco Certified Network Associate (CCNA); Fortinet Certified Associate (FCA) or Fortinet Certified Professional (FCP) in Network Security
• IT Service Management: ITIL 4 Foundation

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hanwha Convergence’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.