IT Specialist

The Mint Gaming Hall; Franklin (KY); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

401K with company match

FSA/HSA

Weekly pay

Fun work environment

Job summary

The Mint Gaming Hall in Franklin, KY is seeking an IT Support Specialist to deploy and support PC hardware, printers, and desktop software. You will maintain the ticketing system and assist with VOIP and POS-related systems, ensuring efficient IT operations in a gaming environment.

The ideal candidate has an Associate Degree in IT or MIS or equivalent, or 4+ years of relevant experience; Bachelor's degree is preferred. Evening/weekend work may be required.

Qualifications

• Associate degree or equivalent in IT or MIS; 4+ years experience acceptable in lieu.
• Knowledge of PC hardware setup, software support, and basic server admin.
• Experience with Office 365, VOIP, and POS-related systems is desirable.

Responsibilities

• Deploy and support PC hardware, printers, and desktop software.
• Install and support productivity tools including Microsoft Office and Sage MAS90.
• Maintain ticketing system and support phone systems and mobile devices.
• Develop and implement cost-efficient IT solutions and maintain spare part inventory.
• Provide user consultation for hardware/software selection and ensure compliance with policies.

Skills

PC hardware support

Desktop software support

Windows server administration

Office 365 administration

VOIP knowledge

Problem solving

Communication skills

Education

AS/AA IT or MIS degree

Bachelor's degree preferred

4+ years experience in lieu of degree

Tools

Sage MAS90

Virus protection software

Office 365 admin tools

VOIP systems

Job description

• Competitive Medical, Dental, and Vision Benefits
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

BIG BENEFITS OF WORKING AT THE MINT

• Weekly Pay
• $43,888 - $50,000 DOE
• Competitive Medical, Dental, and Vision Benefits
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES

• Responsible for deployment of all new PC hardware, printers, and desktop application software.
• Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS90, etc.
• Maintain ticketing system
• Supports phone system and cell phones.
• Takes initiative to develop and implement solutions to problems that result in a more efficient and cost-effective systems and/or procedures.
• Maintains a spare parts inventory to facilitate timely repair of systems and infrastructures.
• Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs.
• Complies with all policies and procedures, rules, and regulations.
• Performs other duties as required.
• Report daily to Level 2 support for daily assignments.

Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor’s Degree preferred but not required. In lieu of degree, 4+ years of relevant experience will be considered. Industry certifications preferred but not required. Work is generally performed in an office and gaming setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

EDUCATION AND EXPERIENCE

• Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming.
• Knowledge of the capabilities and limitations of hardware.
• Knowledge of information systems, technologies, and applications.
• Knowledge in basic operation/support of VOIP Phone systems.
• Knowledge in the supporting Point of Sale systems.
• Knowledge in all phases of PC hardware setup, configuration, and routine support.
• Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation.
• Must be proficient in basic systems support of Microsoft Windows 2008, 2012 and 2016 Server Operating Systems.
• Must be proficient in the setup and administration of Office 365 Administration.
• Must be proficient in support, update and administration of Microsoft desktop operating systems including XP, Windows 7, and Windows 10.
• Knowledge in use of various virus control software applications, i.e., MalwareBytes and email filter.
• Knowledge in supporting data communications infrastructures and related hardware/software.
• Ability to communicate effectively both verbally and in writing.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment.
• Ability to isolate system problems quickly and take proper corrective action.
• Ability to understand and translate technical terminology and reports into a clear and logical format.
• Skill in presenting and explaining technical information to others.
• Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions.
• Skill in system troubleshooting and problem-solving.
• Adhere to additional training as required.

The Mint Gaming Hall an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law