Gaming Technician

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Fully paid Company Life Insurance

401K with Company Match

FSA/HSA

Job summary

The Mint Gaming Hall Kentucky Downs is seeking a Gaming Technician to repair and maintain gaming machines, keep accurate repair records, and coordinate with other technicians. You will perform preventive maintenance, participate in conversions/relocations, and monitor floor activity to ensure smooth operations.

Responsibilities include troubleshooting, stocking parts, and ensuring compliance with manufacturer requirements while delivering exceptional guest service in a fast-paced environment.

Qualifications

• 3 years electronics or maintenance experience is preferred.
• High school diploma or GED preferred.
• Computer literacy with Windows and MS Office (Excel, Word & Outlook).
• Internal candidates must meet shift and background requirements.
• Ability to work day, swing, late-night, weekend and holiday shifts.

Responsibilities

• Perform minor and major repairs on Gaming Machines, scheduled and un-scheduled.
• Keep complete records of repairs of department equipment per policies.
• Communicate terminal status with other Gaming Technicians and Leads.
• Perform preventive maintenance to maximize machine performance.
• Be involved in machine conversions and relocations including player tracking and networking.
• Maintain terminal maintenance on the gaming floor and respond to floor calls.
• Familiarize with test and support equipment and understand vendor diagrams.
• Know upcoming events and promotions and maintain terminal knowledge.
• Handle bill/voucher jams and other terminal failures promptly.
• Ensure work meets manufacturer minimum requirements and follow diagrams/manuals.
• Inspect equipment for tampering and mechanical issues.
• Record problems at terminals with repairs, maintenance and stock levels.
• Conduct periodic stock checks of spare parts for terminals and equipment.
• Resolve floor disputes with guests professionally and escalate as needed.
• Provide BIG service to guests, greeting and interacting warmly while anticipating needs.

Skills

Customer service

Teamwork

Problem solving

Attention to detail

Education

High school diploma or GED

3 years electronics or maintenance experience

Tools

Microsoft Windows

Microsoft Office (Excel, Word & Outlook)

Job description

• Competitive Medical, Dental, and Vision Insurance
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Perform minor and major repairs on Gaming Machines, scheduled and un-scheduled.
• Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
• Share and communicate current and relative information regarding terminal(s) status with other Gaming Technician(s) and Lead Gaming Technician(s).
• Perform preventive maintenance to ensure maximum machine performance.
• Be involved in all aspects of machine conversions and relocations to include player tracking and networking.
• Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls
• Establish thorough familiarity with all test and support equipment
• Be aware of all upcoming events and promotions.
• Have thorough knowledge of the player tracking system
• Attend to bill or voucher jams or other failures of the terminals.
• Maintain a thorough knowledge of terminal technical issues and innovations.
• Ensure that any work done meets with the manufacturer’s minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals.
• Examine all gaming related equipment for evidence of tampering and mechanical malfunctions.
• Responsible and accountable to comply with all key control policies/procedures.
• Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels.
• Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment.
• Professionally resolve any floor disputes and complaints and refer any unsettled disputes to direct supervisor or Manager.
• The ability and willingness to work in a fast-paced and high-volume environment.
• Provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

EDUCATION AND EXPERIENCE:

• 3 years electronics or installation and maintenance of networking/server-based hardware, preferred.
• High school diploma or general equivalency diploma (GED) preferred.
• Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook)
• Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
• Must pass any and all required background checks.

The Mint Gaming Hall is an equal opportunity employer (EOE). All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.