IT Specialist

Friedman Real Estate LLC; Farmington Hills, Northern (MI, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life, 401(k)

PTO & holidays

Education reimbursement

Referral bonuses & recognition

Job summary

Friedman Real Estate LLC is seeking an IT Specialist in Farmington Hills, MI for front-line technical support with a project focus. You will handle escalated tickets, manage device lifecycle, onboard users, and contribute to infrastructure and security initiatives.

The role requires 2–3 years of IT support experience, strong knowledge of Windows 10/11, Microsoft 365, Entra ID, and networking basics, plus experience with Intune/SCCM and Zendesk. Travel to properties in the metro area is expected.

Qualifications

• 2–3 years of IT support experience in a corporate environment.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra ID, and basic networking (DNS, DHCP, VPN, TCP/IP).
• Experience with a ticketing system and defined SLAs.
• Hands-on experience with endpoint management tools (Intune, SCCM).
• Strong communication skills; able to explain technical issues clearly to non-technical staff.
• Willingness to travel to properties in the metro area; valid driver's license.

Responsibilities

• Resolve escalated support tickets for hardware, software, network, and access issues within Zendesk queue and SLAs.
• Manage endpoint lifecycle: imaging, deployment, and support of Windows devices through Intune, and management of the iOS device fleet.
• Perform user onboarding and offboarding, including accounts, licensing, group membership, device provisioning, and access removal.
• Perform day-to-day administration of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Support MFA, conditional access, and endpoint security tools, and escalate security events to the appropriate team.
• Provide remote and on-site support for property management and construction staff in the field.
• Support conference room AV, printers, phones, and physical access control systems.
• Document resolutions and maintain knowledge base articles.
• Complete assigned tasks on infrastructure, migration, and security project.

Skills

IT support experience

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

Windows 10/11

Microsoft 365

Active Directory/Entra ID

Intune

SCCM

DNS/DHCP/VPN/TCP-IP

Zendesk

PowerShell

Job description

# IT SpecialistCorporate Office - Farmington Hills - Farmington Hills, MI 48331## OverviewPosition TypeFull TimeJob ShiftDayEducation Level4 Year DegreeCategoryInformation Technology## DescriptionFriedman Real Estate is looking for an IT Specialist to join their team in Farmington Hills, MI. This is a front-line technical support role with a project component. You will handle escalated support tickets, manage device lifecycle and user onboarding, and contribute to infrastructure and security initiatives as assigned.We are looking for a candidate with at least two years of IT support experience in a business environment who is ready to take on greater responsibility, with the opportunity to grow into systems administration or security.**What We're Looking For**- 2–3 years of IT support experience in a corporate or business environment- Working knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra ID, and basic networking (DNS, DHCP, VPN, TCP/IP)- Experience with a ticketing system and working to defined SLAs- Hands-on experience with endpoint management tools (Intune, SCCM, or comparable)- Strong communication skills; able to explain technical issues clearly to non-technical staff- Sound judgment in determining when to resolve an issue and when to escalate- Valid driver's license and willingness to travel to properties in the metro areaNice to have: PowerShell scripting; CompTIA A+/Network+/Security+ or Microsoft certifications (MD-102, AZ-900, SC-900); experience with Meraki, Zendesk, Yardi, or commercial real estate operations; AV and low-voltage familiarity.**What You'll Do**- Resolve escalated support tickets for hardware, software, network, and access issues within our Zendesk queue and defined SLAs- Manage endpoint lifecycle: imaging, deployment, and support of Windows devices through Intune, and management of the iOS device fleet- Perform user onboarding and offboarding, including accounts, licensing, group membership, device provisioning, and access removal- Perform day-to-day administration of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and Entra ID- Support MFA, conditional access, and endpoint security tools, and escalate security events to the appropriate team- Provide remote and on-site support for property management and construction staff in the field- Support conference room AV, printers, phones, and physical access control systems- Document resolutions and maintain knowledge base articles- Complete assigned tasks on infrastructure, migration, and security project**For You:** - Competitive compensation and comprehensive benefits - Medical, dental, vision, life insurance, and 401(k) - 3+ weeks PTO and 10 paid holidays - Continuing education reimbursement - Referral bonuses and recognition programs