IT Solutions & Business Analysis Consultant

Cardinal Health

Dover (DE)

On-site

USD 81,000 - 116,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in Delaware seeks a Consultant, Business Analysis to partner with business leaders and IT to identify needs and deliver Information Technology solutions. The Consultant defines project scopes to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals.

Through business process improvements and activation of new capabilities, the Consultant enables business units to

Qualifications

4-8 years of experience, preferred.
Bachelor's degree in related field, or equivalent work experience, preferred
Experience with Genesys Cloud CX platform, required
Experience with diagramming detailed call flows (Visio / Lucid), preferred
Experience with documenting user stories in Jira, preferred
Test Execution / Defect Management experience (Functional testing, UAT), preferred
Excellent written and verbal communication skills, required
Familiarity with CRM integrations (Salesforce, ServiceNow, others), preferred
Ability to translate business requirements into technical specifications, and communicating technical functions or limitations into end user impacts, preferred

Responsibilities

Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions.
Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives.
Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
In partnership with project stakeholders and Director, summarizes project results, insights and impacts and creates deliverables for presentation to senior business leaders.