Business Analysis Consultant — Genesys CX & CRM

Cardinal Health; Lincoln (NE); Sur place; USD 81 000 - 116 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Résumé du poste

Cardinal Health seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify business needs and deliver Information Technology solutions. The consultant defines project scopes to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals.

Through business process improvements and activation of new capabilities, the consultant enables business

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience with Genesys Cloud CX platform, required
• Experience with diagramming detailed call flows (Visio / Lucid), preferred
• Experience with documenting user stories in Jira, preferred
• Test Execution / Defect Management experience (Functional testing, UAT), preferred

Responsabilités

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions.
• Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules.
• Prepares appropriate documentation and ensures scope is clearly defined for projects.
• Collaborates with SMEs to execute UAT and change management activities and understand results.
• Maintains timely and effective communication with stakeholders and project partners.
• Manages vendor relationships for project execution and system integration.

Connaissances

Excellent written and verbal comms

Genesys Cloud CX

Jira

Call flow diagrams

User stories docs

UAT / Testing

CRM integrations (Salesforce, ServiceN

Formation

Bachelor's degree or equivalent experience

Outils

Genesys Cloud CX

Visio

Lucidchart

Jira

Salesforce

ServiceNow

Description du poste

Cardinal Health seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify business needs and deliver Information Technology solutions. The consultant defines project scopes to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals.

Through business process improvements and activation of new capabilities, the consultant enables business