IT Software Support Specialist

Boise Cascade Company; Boise (ID); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical + Prescription Drug

Dental + Vision

401(k) Retirement Savings with company

Paid Time Off

Paid Holidays

Paid Parental Leave

Life Insurance

Job summary

Boise Cascade Company is seeking an IT Software Support Specialist to provide user support, troubleshoot software issues, and train users across multiple locations, including HQ in Boise. The role involves testing new software versions and documenting SOPs while coordinating with distribution centers and regional offices.

Ideal candidates will have a college degree or equivalent, strong communication and analytical skills, and experience with Agility Software and Windows-based applications.

Qualifications

• College degree, or equivalent work experience in related job function.
• Working conditions include a normal office environment with moderate travel.
• Response to operating problems is urgent; may require after-hours work when needed.

Responsibilities

• Provide user support and software problem resolution for the Agility Software Package and Windows-based apps.
• Develop SOPs, training materials, and perform remote and on-site training as needed.
• Document processes, track fixes, and test new software versions prior to release.

Skills

Communication

Interpersonal skills

Analytical skills

Technical skills

Self-starter

Remote support

Education

College degree or equivalent

Tools

Agility Software

Job description

Boise Cascade has an exciting opening for an IT Software Support Specialist!

• This role may be based at any BMD location or the Boise, ID -HQ Office*
• API, AUTOMATION and AI EXPERIENCE PREFERRED*

Responsibilities

The position performs user support, software problem resolution, and new version testing for our Agility Software package and other windows based applications. User support activities include on-line and telephone support, developing standard operating procedures, remote new feature training, and on-site training for our forty-two distribution centers and regional offices. Will document processes, write SOPs and training documents. Software problem resolution includes documenting software problems, follow‑up on status of fixes, and testing fix releases. New version testing will include detailed testing of new versions of the Agility Software Package that are installed three (3) or four (4) times per year. Position also may perform testing, training, and installation of new business applications. Business travel to provide training at locations is required (5% to 25% annual travel). Although majority of work occurs during normal business hours some night and weekend overtime is required for data base management and installation of new releases.

Qualifications

Basic Qualifications

College degree, or equivalent work experience in related job function. Working Conditions include a normal office environment with moderate travel required (5% to 25%). Most work is done to meet installation deadlines. Response to operating problems is urgent; response often requires work outside normal business hours.

Preferred Qualifications

Prefer degree in computer science, computer information systems, business, or a related field. Typically more than three (3) years of experience in related job function preferred. Ideal candidate is a self‑starter, works well in a small, self‑managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.

About Boise Cascade

Boise Cascade has been in the business of distributing building materials and manufacturing wood products for decades. Today we’re the only wholesale stocking distributor for building products that can service the entire United States – and one of the largest manufacturers of plywood and engineered wood products in North America. Because our business is built on relationships, our associates are critical to our success. Our people‑centered approach to associate experience and engagement is rooted in our Core Values. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued.

We offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well‑being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here’s a snapshot of what we offer:

• Medical + Prescription Drug
• Dental + Vision
• Flexible Spending Accounts (Healthcare + Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance