IT Site Support Specialist - Hardware & Networking

Advanced Energy; Denver (CO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Advanced Energy, headquartered in Denver, CO, seeks an IT Support professional to provide L2/L3 system and user support across devices, printers, and networks. You will handle incidents, deploy software, and assist with IT infrastructure projects.

The role requires a Bachelor’s in IT, 2+ years in networking and Windows servers, and experience with AD, ServiceNow, and LAN/WLAN design. On-site work in Denver with a dynamic, global team.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years experience with networking and Microsoft systems.
• 2 years supporting Active Directory and servers in production.
• Experience with ServiceNow ticketing.
• Wired and Wireless network design and implementation.
• Proficient in English (oral and written).
• LAN, Network, Servers and PC experience.
• Microsoft Windows OS, Outlook, Office.

Responsibilities

• Responds to IT-related problems from internal users and troubleshoots them.
• Tracks PC problems and resolves them promptly and courteously.
• Logs, monitors, resolves, and closes tickets in the Service Desk Tool.
• Escalates advanced issues to appropriate resources as needed.
• Installs, updates, and configures software per instructions.
• Assists with installation and placement of new PCs and roll-downs.
• Maintains configuration of computers, printers, switches, servers, etc.
• Updates IT inventory and assets records.
• Assists with training for new hires and internal customers.
• Coordinates with Managers on priorities and advanced troubleshooting.
• Evaluates and purchases IT equipment and network systems.

Skills

Networking

Windows Server

Active Directory

ServiceNow

LAN/WLAN

Education

Bachelor's degree in IT

Tools

ServiceNow

Cisco networking

DHCP management

Job description

Advanced Energy, headquartered in Denver, CO, seeks an IT Support professional to provide L2/L3 system and user support across devices, printers, and networks. You will handle incidents, deploy software, and assist with IT infrastructure projects.

The role requires a Bachelor’s in IT, 2+ years in networking and Windows servers, and experience with AD, ServiceNow, and LAN/WLAN design. On-site work in Denver with a dynamic, global team.