helpdesk engineer

GCS Recruitment Specialists; Shreveport (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

GCS Recruitment Specialists is seeking a hands-on L3 Site Technician to support hardware, infrastructure, and end-user technology in a mission-critical operations environment. The role spans hardware deployment, desktop support, networking, and data center operations, with opportunities to work on rack-and-stack, fiber cabling, and structured cabling tasks.

You will build, image, configure, and deploy devices, troubleshoot desktops and connectivity, and assist with change management while

Qualifications

• Hands-on IT support or field services experience in IT operations.
• Experience deploying and troubleshooting hardware.
• Proficiency with Windows OS; basic Linux CLI knowledge.
• Strong networking, cabling, and connectivity troubleshooting skills.

Responsibilities

• Build, image, configure, and deploy hardware and devices.
• Troubleshoot desktops, peripherals, connectivity, and network issues.
• Perform rack-and-stack, fiber cabling, and structured cabling work.
• Handle Layer 1/Layer 2 troubleshooting and device-level fault isolation.
• Work tickets, perform routine maintenance, and support change management.

Skills

Hands-on IT support

Field services

Infrastructure experience

Data center operations

Windows OS

Linux command-line

Networking fundamentals

Cabling and fiber

Troubleshooting

ServiceNow

CompTIA A+

Tools

ServiceNow

Job description

We're looking for a hands-on L3 Site Technician to support hardware, infrastructure, and end-user technology in a mission-critical operations environment. This role is ideal for someone with experience in hardware deployment, desktop support, networking, or data center operations.

What You'll Do

• Build, image, configure, and deploy hardware and devices.
• Troubleshoot desktops, peripherals, connectivity, and network issues.
• Perform rack-and-stack activities, fiber cabling, and structured cabling work.
• Handle Layer 1/Layer 2 troubleshooting and device-level fault isolation.
• Work tickets, perform routine maintenance, and support change management activities.
• Escalate issues when required and follow documented procedures.
• Support site technology operations and continuous improvement initiatives.

What We're Looking For

• 1+ year of hands-on IT support, field services, infrastructure, or data center experience.
• Experience with hardware deployment and troubleshooting.
• Knowledge of Windows OS and basic Linux command-line usage.
• Understanding of networking fundamentals, cabling, and connectivity troubleshooting.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• ServiceNow experience is a plus.
• CompTIA A+ or equivalent experience preferred.

Ideal Candidate

A reliable technician who enjoys hands-on work, follows processes, adapts quickly, and can confidently troubleshoot hardware and connectivity issues in a live operational environment.

GCS is acting as an Employment Business in relation to this vacancy.