IT Site Lead

Leidos; Camp Springs (MD); In loco; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Leidos’ Digital Sector seeks an experienced IT Site Lead to support the Air Force National Capital Region IT Services program, located at Joint Base Andrews, MD. You will be the primary liaison for customer-facing work centers and oversee IT operations, maintenance, and engineering initiatives.

The role manages multi-million dollar budgets and a large team, delivering rapid response tickets, project management, and continuity of operations to support critical military missions in a fast-paced

Mansioni

• Serves as the primary Site Lead and point of contact for the 744CS Commander/Director of Operations with oversight of customer-facing work centers (Walk-up Help Desk Services; Desktop Support, Executive Support, Routine Requirements Mobile Support, Technical Refresh); Network Administration, Project Management, and Cyber Support Services.
• Manages a multi-million dollar budget to deliver IT services to Joint Base Andrews with thousands of users and tickets.
• Directs a project management team managing a multi-million portfolio, ensuring on-time and in-scope delivery.
• Leads a mid-sized team of Leidos and partner personnel with authority over personnel actions.
• Reports to the Chief of Operations to ensure metrics are met (response time, ticket closure, etc.).
• Oversees field services, continuity of operations, and VTC installations; coordinates with Site Operations and Projects Managers to meet KPIs.
• Attends weekly operations updates and provides leadership briefings on mission progress.
• Guides process improvements and annual technical refresh planning for thousands of workstations.
• Contractor approval authority for change management and deconflicting with peer sites.
• Oversees IT continuity of operations for AFNCR and related units.

Descrizione del lavoro

The Leidos Digital Sector is seeking an experienced IT Site Lead to support the Air Force National Capital Region IT Services program.

The Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions.

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

If this sounds like the kind of environment where you can thrive, keep reading!

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. If this sounds like the kind of environment where you can thrive, keep reading!

Position Summary

The Site Lead will be located at Joint Base Andrews, supplementing the 744th Communications Squadron delivering critical support services to its mission partners, programs and initiatives.

Primary Responsibilities

• Serves as the primary Site Lead and point of contact/liaison for the 744CS Commander (CC)/Director of Operations (DO) with oversight of direct customer-facing work centers (Walk-up Help Desk Services; Desktop Support, Executive Support, Routine Requirements Mobile Support, Technical Refresh); Network Administration, Project Management, and Cyber Support Services. Support area of responsibility includes Geographically Separated Units (GSU).
• Manages a $5M+ budget to deliver world class information technology services to over seven thousand military, civilian, and contractor customers at Joint Base Andrews (JBA) to service over 8K assets and 1,300+ monthly customer tickets.
• Directs a project management team in handling a $6M in portfolio, ensuring consistent updates and on-time / in-scope delivery to key stakeholders.
• Guides a mid-sized (50+ member) team consisting of experienced professionals comprised of both Leidos and partner employees with administrative authority over personnel (hiring, firing, promotion, performance and rewards decisions).
• Reports to and collaborates with the Chief of Operations to ensure all metrics are exceeded / met--metrics include response time, ticket closure time etc.
• Oversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
• Directs the Site Operations Manager and Site Projects Manager to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.
• Attends and provides input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
• Develops weekly briefs to highlight mission accomplishments and shortfalls to the 744th Communications Squadron's leadership.
• Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 2,300 workstations while ensuring senior stakeholders are routinely briefed on progress.
• Contractor approval authority for change management activities, deconflicting and assessing impacts with peer site leads / bases.
• Oversees IT continuity of operations for AFDW, 320 AE