IT Site Lead

Leidos; Westphalia (MD); On-site; USD 116,000 - 210,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking an experienced IT Site Lead to manage Field Services, Desktop Support, Help Desk and cyber support for the Air Force National Capital Region IT Services program at Joint Base Andrews. You will lead a team of 50+ professionals, manage a multi‑million dollar budget, and ensure on-time delivery and top-tier service to thousands of military and civilian users.

You will collaborate with Chiefs of Operations, provide weekly mission briefs, and drive continuous improvements, ensuring

Qualifications

• BA/BS in IT or related field with 8+ years of experience, or Masters with 6+ years
• 10+ years of IT operations support experience
• 5+ years supervising or leading teams or projects
• U.S. DoW Secret clearance
• Experience in IT support in a DoD environment
• Ability to analyze data and brief senior decision-makers
• Experience managing direct reports
• 8140 compliant education, training, or certification within 90 days (e.g., Security+, CISSP, Cyber 101)
• On-site work at Joint Base Andrews (JBA) required

Responsibilities

• Serve as the primary Site Lead and POC for the 744CS Commander/Director of Operations
• Oversee Walk-up Help Desk, Desktop Support, Executive Support and mobile services
• Manage a multi-million dollar budget and portfolio, with hundreds of assets and tickets
• Direct a mid-sized team with hiring/promotion decisions and performance reviews
• Brief leadership on operations updates and mission accomplishments
• Develop plans for annual technical refresh and continuity of operations
• Coordinate with Cyber Support Center for incident response and updates

Skills

Leadership

IT operations

Stakeholder briefs

Data analysis

Education

BA/BS in IT or related field

Tools

Remedy

ServiceNow

CCNA

ITIL

PMP

Job description

Position Summary

The Leidos Digital Sector is seeking an experienced IT Site Lead to support the Air Force National Capital Region IT Services program. The Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with "can't fail" missions. Unleash Your Potential At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! Are you ready to make an impact? Begin your journey of a flourishing and meaningful career,

Primary Responsibilities

Serves as the primary Site Lead and point of contact/liaison for the 744CS Commander (CC)/Director of Operations (DO) with oversight of direct customer-facing work centers (Walk-up Help Desk Services; Desktop Support, Executive Support, Routine Requirements Mobile Support, Technical Refresh); Network Administration, Project Management, and Cyber Support Services. Support area of responsibility includes Geographically Separated Units (GSU). Manages a $5M+ budget to deliver world class information technology services to over seven thousand military, civilian, and contractor customers at Joint Base Andrews (JBA) to service over 8K assets and 1,300+ monthly customer tickets. Directs a project management team in handling a $6M in portfolio, ensuring consistent updates and on-time / in-scope delivery to key stakeholders. Guides a mid-sized (50+ member) team consisting of experienced professionals comprised of both Leidos and partner employees with administrative authority over personnel (hiring, firing, promotion, performance and rewards decisions). Reports to and collaborates with the Chief of Operations to ensure all metrics are exceeded / met--metrics include response time, ticket closure time etc. Oversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations. Directs the Site Operations Manager and Site Projects Manager to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators. Attends and provides input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update. Develops weekly briefs to highlight mission accomplishments and shortfalls to the 744th Communications Squadron’s leadership. Leads, directs and reviews the work of team who exercise latitude and independence in their assignments. Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment. Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 2,300 workstations while ensuring senior stakeholders are routinely briefed on progress. Contractor approval authority for change management activities, deconflicting and assessing impacts with peer site leads / bases. Oversees IT continuity of operations for AFDW, 320 AEW, and 316 Wing. Manages the lifecycle management plan for base area network. Guides mission and network resiliency, ensuring multiple connection paths and layered systems to protect data center, customer building, and external connectivity uptime. Coordinates with the Cyber Support Center to manage incident response, ensuring swift resolution and/or mitigation to problems while simultaneously providing updates to key stakeholders. Ensures daily internal synchronization meetings across Field Service teams to ensure technicians and team leads understand daily ticket priorities and workloads.

Basic Qualifications

• Requires a BA/BS and 8+ years or prior relevant experience or Masters with 6+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
• 10+ years demonstrated information technology operations support experience.
• 5+ years of experience supervising or leading teams or projects.
• Must have a current DoW Secret clearance.
• Familiar with IT support in a DOW environment.
• Demonstrated ability to analyze data and make strategic business decisions.
• Demonstrated ability to interact with/brief key organizational decision-makers (i.e. VIPs).
• Must have experience managing direct reports.
• 8140 compliant education, training, or certification within 90 days of start of the position, for example Security+, CISSP, Cyber 101, or equivalent.
• Able to work primarily on-site at JBA.

Preferred Qualifications

• Familiar with Remedy and/or ServiceNow.
• Has a current DoW Top Secret clearance.
• Cisco Certified Network Associate (CCNA) or equivalent network certification.
• ITIL 4 foundation or equivalent certification.
• Project Management Professional (PMP) or equivalent certification.

Pay Range

Pay Range $116,350.00 - $210,325.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
• More details are available here.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Original Posting

October 19, 2026

For U.S. Positions

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

AFNCR

#AFNCR If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.