IT Services & Projects Leader | 4-Day Week & Campus Impact

Northwest Florida State College; Florida; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Employee retirement plan (FRS)

Paid time off (sick and vacation)

Holidays

Dental and vision options

4-day workweek option

Tickets to college events

Job summary

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Computer Science, MIS, or related field required.
• Minimum of five years of progressively responsible IT operations or service management experience.
• Experience coordinating technology projects and operational initiatives.
• Experience leading support, desktop, application, or service delivery functions preferred.

Responsibilities

• Lead daily operations of customer-facing IT services (Help Desk, Desktop Support, applications).
• Coordinate IT Services workload planning and procurement activities.
• Oversee and mentor IT staff and administrators.
• Monitor service delivery standards, incidents, and support metrics.
• Develop executive reports and status updates and document procedures.

Skills

IT Operations

Project coordination

Customer service

Vendor management

Service management

Education

Bachelor's degree in IT/related field

Tools

Microsoft 365

Job description