IT Service Delivery Manager

Florida Crystals Corporation; West Palm Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Florida Crystals Corporation in West Palm Beach, FL, seeks a Manager, IT Services to lead IT support operations and govern Change Management. You will drive service excellence, oversee incident handling, and coordinate onshore/offshore resources to meet strategic objectives.

The role requires strong organizational and leadership skills, ITIL knowledge, and experience managing ServiceNow-based processes. Join a company with extensive renewable energy and agri-business operations in sunny South

Qualifications

• 5+ years in IT Service Management, Service Desk, or IT Operations.
• Proficient in ITIL Incident, Problem, Change, and Release Management.
• Experience leading Help Desk or Service Operations teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead daily Help Desk operations and support staff, ensuring SLA compliance.
• Own IT Change Management, coordinate CAB and assess risk and impact of changes.
• Manage Incident, Problem, and Change processes; drive service improvement.

Skills

IT Service Management

Help Desk Operations

Leadership

Stakeholder Management

Incident & Problem Mgmt

ITIL Principles

Education

Bachelor’s degree in information technology or Computer Science

Tools

ServiceNow

SAP

Job description

Florida Crystals Corporation in West Palm Beach, FL, seeks a Manager, IT Services to lead IT support operations and govern Change Management. You will drive service excellence, oversee incident handling, and coordinate onshore/offshore resources to meet strategic objectives.

The role requires strong organizational and leadership skills, ITIL knowledge, and experience managing ServiceNow-based processes. Join a company with extensive renewable energy and agri-business operations in sunny South