IT Services Operations Analyst: Uptime, Backups & Support

Gfi-Digital-Inc.; Vigus (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Paid time off immediately available at

Flexible spending account

Health insurance

Health savings account

Life insurance

Referral program

Vision insurance

Job summary

Gfi-Digital-Inc. in Missouri is seeking an Operations Analyst to manage IT services and infrastructure operations, monitor backups, servers, networks, and storage, and ensure targets are met.

You will handle ticketing system support, incident remediation, update knowledge bases, assess storage/backup solutions, and ensure customer backups and patching compliance. The role emphasizes strong communication and problem-solving in a fast-paced environment.

Qualifications

• 1-3 years of technical support and operations experience.
• Bachelor’s degree in information technology or equivalent.
• Certifications in Microsoft, CompTIA, or Cisco.

Responsibilities

• Monitor, manage, and support all Technology Services customer environments including servers, backups, networking equipment, and storage.
• Perform problem determination, impact assessment, and general issue support.
• Address outages promptly in line with policies and communicate with responders and management.
• Regularly update knowledge base and documentation.
• Assess storage and backup solutions for current customers.
• Ensure customer backups are successful and servers are patched per compliance.

Skills

Technical support experience

Operations experience

Customer service orientation

Education

Bachelor's degree in IT

Tools

Microsoft certs

CompTIA certs

Cisco certs

Job description

Gfi-Digital-Inc. in Missouri is seeking an Operations Analyst to manage IT services and infrastructure operations, monitor backups, servers, networks, and storage, and ensure targets are met.

You will handle ticketing system support, incident remediation, update knowledge bases, assess storage/backup solutions, and ensure customer backups and patching compliance. The role emphasizes strong communication and problem-solving in a fast-paced environment.