IT Operations & Backup Specialist

GFI Digital; Maryland Heights (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Paid time off immediately available

Flexible spending account

Health insurance

Health savings account

Life insurance

Referral program

Vision insurance

Job summary

GFI Digital in Maryland Heights is seeking an Operations Analyst to monitor and support IT services and infrastructure, ensuring performance targets are met across servers, backups, networking, and storage. You will work through Technology Services’ ticketing system to resolve incidents and maintain reliability.

This role requires 1–3 years in technical support or operations, a IT-related degree, and certifications such as Microsoft, CompTIA or Cisco.

Qualifications

• 1–3 years of technical support and operations experience
• Bachelor’s degree in information technology or equivalent experience required
• Certifications such as Microsoft, CompTIA and Cisco

Responsibilities

• Monitor, manage, and support all Technology Services environments (servers, backups, networking, storage) using the ticketing system
• Address production outages promptly in line with policy and communicate with stakeholders
• Regularly update knowledge base and documentation repository
• Assess storage and backup solutions for current customers
• Monitor implementations for unexpected errors and assist remediation
• Ensure customer backups are successful and servers patched according to compliance

Skills

Technical support

Analytical skills

Customer service

Written and verbal communication

Self-motivated

Education

Bachelor’s degree in information technology

Equivalent experience

Microsoft Certification

CompTIA Certification

Cisco Certification

Tools

Microsoft Certifications

Job description

GFI Digital in Maryland Heights is seeking an Operations Analyst to monitor and support IT services and infrastructure, ensuring performance targets are met across servers, backups, networking, and storage. You will work through Technology Services’ ticketing system to resolve incidents and maintain reliability.

This role requires 1–3 years in technical support or operations, a IT-related degree, and certifications such as Microsoft, CompTIA or Cisco.