IT Services Lead – Onsite & Asset Management

United Business Bank Career; Walnut Creek (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k retirement plan

Long and short-term disability insurance

Flexible spending account

Generous vacation and sick leave policies

Job summary

United Business Bank Career is seeking an IT Supervisor responsible for managing daily IT support operations and ensuring service level agreements are met. The role involves fostering collaborative relationships and leading the IT Support Team to deliver high-quality technological support.

The ideal candidate has a Bachelor's Degree in IT or related field, along with 4+ years of IT experience, preferably in financial services. Benefits include medical coverage and a 401k retirement plan.

Qualifications

• Minimum 4 years of IT experience managing end-to-end IT operations.
• Minimum 2 years of supervisory or management experience.
• Knowledge of cybersecurity frameworks preferred.

Responsibilities

• Manage daily IT support and ensure timely handling of requests.
• Guide the IT Support Team to deliver high-quality technical support.
• Validate system accesses and communicate outages.

Skills

Excellent communication skills

Problem-solving skills

Leadership skills

Proficiency with Microsoft Office

Education

Bachelor’s Degree in Information Technology or related field

CompTIA Network+ and Security+ preferred

ITIL Foundation Certification preferred

Tools

Microsoft Windows Server

Microsoft365/Active Directory

Citrix Hosted Virtual Desktop Interface

ServiceNow

Job description

United Business Bank Career is seeking an IT Supervisor responsible for managing daily IT support operations and ensuring service level agreements are met. The role involves fostering collaborative relationships and leading the IT Support Team to deliver high-quality technological support.

The ideal candidate has a Bachelor's Degree in IT or related field, along with 4+ years of IT experience, preferably in financial services. Benefits include medical coverage and a 401k retirement plan.