IT Supervisor

United Business Bank Career; Walnut Creek (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k retirement plan

Long and short-term disability insurance

Flexible spending account

Generous vacation and sick leave policies

Job summary

United Business Bank Career is seeking an IT Supervisor responsible for managing daily IT support operations and ensuring service level agreements are met. The role involves fostering collaborative relationships and leading the IT Support Team to deliver high-quality technological support.

The ideal candidate has a Bachelor's Degree in IT or related field, along with 4+ years of IT experience, preferably in financial services. Benefits include medical coverage and a 401k retirement plan.

Qualifications

• Minimum 4 years of IT experience managing end-to-end IT operations.
• Minimum 2 years of supervisory or management experience.
• Knowledge of cybersecurity frameworks preferred.

Responsibilities

• Manage daily IT support and ensure timely handling of requests.
• Guide the IT Support Team to deliver high-quality technical support.
• Validate system accesses and communicate outages.

Skills

Excellent communication skills

Problem-solving skills

Leadership skills

Proficiency with Microsoft Office

Education

Bachelor’s Degree in Information Technology or related field

CompTIA Network+ and Security+ preferred

ITIL Foundation Certification preferred

Tools

Microsoft Windows Server

Microsoft365/Active Directory

Citrix Hosted Virtual Desktop Interface

ServiceNow

Job description

About the Position

The IT Supervisor (ITS) is an onsite position responsible for fostering collaborative relationships and managing daily IT support operations. The role ensures service level agreements are met, builds team excellence, validates system accesses and communicates outages, serves as a subject matter expert for IT asset and change management, supports audits and exams, and handles occasional travel for hardware replacements.

Responsibilities

• Foster meaningful, collaborative relationships with clients, colleagues, and management.
• Manage daily IT support, ensuring timely and accurate handling of personnel requests.
• Serve as the primary contact for managed service providers and ensure SLA compliance.
• Guide and support the IT Support Team to deliver responsive, high-quality technical support.
• Validate system accesses and communicate outages, system disruptions, and known IT issues.
• Act as subject matter expert for IT asset management, change management, application support, audio/visual and network/telephony systems, and infrastructure refresh programs.
• Partner closely with the Director of IT, providing leadership support in their absence.
• Maintain global awareness of system-wide events, assist with troubleshooting, and coordinate outages or critical events.
• Identify issues, improve processes, and enhance overall operational effectiveness.
• Support the bank in obtaining satisfactory ratings on audits and exams, and handle tasks related to mergers and acquisitions.
• Travel occasionally to various bank locations for hardware replacements and repairs.

Qualifications

Education & Certifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field, or 3 years of equivalent experience.
• CompTIA Network+ and Security+ preferred.
• ITIL Foundation Certification or equivalent training or education, preferred.

Knowledge Required

• Comprehensive understanding of all aspects of Information Technology, preferably in a financial institution.
• Strong knowledge of LAN infrastructure, SD‑WAN, and operating systems.
• Knowledge of cybersecurity frameworks, including NIST and other compliance standards.
• Working knowledge of Microsoft Windows Server, Microsoft365/Active Directory, Azure Cloud Platform, Citrix Hosted Virtual Desktop Interface, and IT service management tools such as ServiceNow.

Experience Required

• Minimum 4years of IT experience managing end‑to‑end IT operations, including service desk, ticketing systems, application support, system updates, vendor coordination, IT service management tools, and networking.
• Minimum 2years of supervisory or management experience.
• Experience in financial services or regulated environments preferred.

Skills & Abilities

• Excellent communication, client‑service, and interpersonal skills.
• Excellent training abilities.
• Strong problem‑solving and decision‑making skills.
• Strong leadership and management skills.
• Professional appearance, dress, and attitude.
• Good math skills.
• Proficiency with Microsoft Office software.
• Ability to operate related computer hardware and equipment.

Benefits

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Long and short‑term disability insurance.
• Flexible spending account.
• Generous vacation and sick leave policies.

Location: Onsite, no remote.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.