IT ServiceNow Developer

Holland & Knight; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and AD&D insurance

Disability insurance

401(k) and profit sharing

Paid time off

Job summary

Holland & Knight in Tampa, FL seeks an IT ServiceNow Developer to deliver and optimize the ServiceNow IT Service Management solution. You will gather requirements, write technical specs, and implement automation on the platform.

The ideal candidate has 2+ years in service delivery and hands-on ServiceNow development or similar ITSM tooling, plus strong communication and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• 2+ years of experience as a System Administrator/Developer
• 2+ years of experience using scripting languages (JavaScript, CSS, HTML, AngularJS)
• 2+ years of LDAP/Active Directory and Single Sign On
• 3+ years of experience in IT Service Delivery
• Must have effective written and oral communication skills
• Must be able to manage multiple projects at the same time
• Must be able to act with a sense of urgency and adapt to changing priorities
• Hands-on development/configuration experience with an IT Service Management platform such as Remedy, HP, or ServiceNow is a plus

Responsibilities

• Build and customize ServiceNow - from collecting requirements, writing implementation plans, to coding and execution of those plans
• Use scripting tools to automate routine tasks being done in the ServiceNow platform
• Create Requirements Definitions and Technical Specifications Documentation
• Articulate technical concepts using easily understandable business language
• Load, manipulate and maintain data between ServiceNow and other systems
• Research and deploy new releases and/or enhancements into the ServiceNow environment
• Perform system and integration testing with sample data
• Be responsive to production outages and remedy critical issues as quickly as possible
• Recognize and report issues before they adversely impact firm operations or project schedule
• Monitor health, usage and overall compliance of the IT Service Management platform

Skills

ServiceNow

JavaScript

LDAP/AD

SSO

Education

Bachelor's degree in Computer Science or equivalent

Tools

Remedy

HP ITSM

ServiceNow

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Firm's global operations center in Tampa, FL.

Description: We are seeking an IT ServiceNow Developer to join our team. The IT ServiceNow Developer will provide technical and programming support for our IT Service Management Solution (ServiceNow) while aligning to Service Management best practices. The role will be primarily responsible for researching, planning, coordinating, and delivering application solutions for the ServiceNow platform.

Key Responsibilities

• Build and customize ServiceNow - from collecting requirements, writing implementation plans, to coding and execution of those plans
• Use scripting tools to automate routine tasks being done in the ServiceNow platform
• Create Requirements Definitions and Technical Specifications Documentation
• Articulate technical concepts using easily understandable business language
• Load, manipulate and maintain data between ServiceNow and other systems
• Research and deploy new releases and/or enhancements into the ServiceNow environment
• Perform system and integration testing with sample data
• Be responsive to production outages and remedy critical issues as quickly as possible
• Recognize and report issues before they adversely impact firm operations or project schedule
• Monitor health, usage and overall compliance of the IT Service Management platform

Qualifications

• 2+ years of experience as a System Administrator/Developer
• 2+ years of experience using scripting/coding languages (i.e. JavaScript, CSS, HTML, Angular JS)
• 2+ years of experience with LDAP/Active Directory and Single Sign On
• 3+ years of experience in IT Service Delivery
• Must have effective written and oral communication skills
• Must be able to manage multiple projects at the same time
• Must be able to act with a sense of urgency and adapt to changing priorities
• Hands-on development/configuration experience with an IT Service Management platform such as Remedy, HP, or ServiceNow is a plus

Minimum Education

Bachelor's degree in Computer Science or equivalent

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature.

Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals.

Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm's capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.