IT Service Technician — Hybrid, Full Benefits (Houston)

ROSEN; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Life insurance

Disability insurance

Paid time off

Volunteer time off

Tuition reimbursement

Hybrid working environment

Job summary

ROSEN is seeking an IT Service Technician based in Houston, TX, reporting to the Head of Information Technology. You will join the IT team to ensure reliable operations and support a range of systems, hardware, and software.

The role emphasizes security compliance, proactive monitoring, and ongoing technology upgrades, with opportunities to contribute to multiple ROSEN locations and projects.

Qualifications

• Completed education in Computer Science or equivalent.
• 3–4 years of experience in IT systems administration and support.
• Strong knowledge of IT systems, hardware, and software.
• Familiarity with IT security practices and proactive risk management.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deploy, configure, maintain, and monitor IT systems, hardware, and software.
• Support security compliance, troubleshooting, and technology upgrades.
• Identify vulnerabilities and apply patches to maintain system security.
• Create and maintain documentation for systems and processes.
• Assist with IT project implementations and technology evaluations.
• Provide technical support and resolve IT-related issues promptly.
• Transfer business knowledge to third parties or internal requestors when needed.

Skills

IT systems administration

Troubleshooting

IT security practices

Team collaboration

Documentation

Vulnerability management

Education

CS degree or Informatics equivalent

Job description

ROSEN is seeking an IT Service Technician based in Houston, TX, reporting to the Head of Information Technology. You will join the IT team to ensure reliable operations and support a range of systems, hardware, and software.

The role emphasizes security compliance, proactive monitoring, and ongoing technology upgrades, with opportunities to contribute to multiple ROSEN locations and projects.