IT Service Technician: End-User Tech & EUC Expert

Matthews International

Searcy (AR)

On-site

USD 42,000 - 65,000

Full time

2 days ago

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Job summary

Matthews International in Searcy, AR is seeking an IT Service Technician to provide end-user computing support for employees worldwide, focusing on EUC, Windows and macOS, and Microsoft 365 services. The role includes troubleshooting, deployments, and contributing to IT transformation initiatives, with on-site work five days a week.

You will assist with device management, identity services, and collaboration tools while delivering excellent customer service.

Qualifications

Provide first and second-level end-user support for hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, and mobile devices.
Assist with IT inventory and asset management.
Collaborate with IT teams on projects and deployments.

Responsibilities

Provide first and second-level technical support to end-users for all hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, mobile devices, and other EUC hardware.
Deploy and manage software applications, including operating systems, productivity suites, and business-specific tools.
Troubleshoot and resolve hardware and software issues in a timely and efficient manner, minimizing downtime.
Manage user accounts, permissions, and access to network resources in accordance with security policies.
Create and maintain detailed documentation of EUC systems, processes, and procedures.
Collaborate with other IT team members to resolve complex issues and implement new solutions.
Provide training and support to end-users to promote the effective use of technology.
Participate in IT projects, including system upgrades, migrations, and new technology deployments.