Onsite IT Service Technician – EUC & Microsoft 365

Matthews International; Manchester Township (PA); On-site; USD 52,000 - 76,000; Full time

Job summary

Matthews International in York, PA seeks an IT Service Technician to provide end-user computing support for global staff. You will troubleshoot desktop, laptop, mobile devices, and software, manage user accounts, deploy software, and assist with IT projects as part of Matthews' IT Transformation.

This on-site role involves collaborating with IT teams to optimize processes, deliver reliable endpoint support, and contribute to security and efficiency across the organization.

Qualifications

• 3+ years in End-User Computing, Desktop Support or similar.
• Bachelor’s Degree in Information Technology, Computer Science or related field preferred.
• Proficient in Windows and macOS operating systems.
• Strong knowledge of Microsoft 365 and business applications.

Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Deploy and manage software applications, OS, and business tools.
• Troubleshoot hardware and software issues to minimize downtime.
• Manage user accounts, permissions, and network access.
• Assist with IT inventory and asset management.
• Create and maintain documentation for EUC systems and processes.
• Collaborate with IT team to resolve complex issues and implement new solutions.
• Provide user training and support to promote effective use of technology.
• Participate in IT projects, including system upgrades and migrations.

Skills

End-user computing experience

Troubleshooting

Team player

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft Intune

SCCM

Active Directory

Azure AD

Windows

macOS

Job description

Matthews International in York, PA seeks an IT Service Technician to provide end-user computing support for global staff. You will troubleshoot desktop, laptop, mobile devices, and software, manage user accounts, deploy software, and assist with IT projects as part of Matthews' IT Transformation.

This on-site role involves collaborating with IT teams to optimize processes, deliver reliable endpoint support, and contribute to security and efficiency across the organization.