Onsite End-User IT Technician – EUC & Support Pro

Matthews International; York (York County); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Matthews International is seeking a skilled IT Service Technician to provide frontline end-user computing support across our global workforce. You will troubleshoot hardware, software, and network issues, manage devices, and deploy software in a dynamic IT environment.

Based at our York, PA facility, you will work onsite five days a week, collaborating with IT teams on deployments and projects while ensuring excellent customer service and documentation of processes.

Qualifications

• 3+ years of proven experience in an End-User Computing, Desktop Support or similar role.
• Proficient in supporting Windows and macOS operating systems.
• Strong knowledge of Microsoft Office 365 and other common business applications.
• Experience with endpoint management tools (e.g., Microsoft Intune, SCCM).
• Familiarity with Active Directory, Azure AD, and user account management.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Local travel will be required.

Responsabilités

• Provide first and second-level technical support to end-users for all hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and other EUC hardware.
• Deploy and manage software applications, including operating systems, productivity suites, and business-specific tools.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner, minimizing downtime.
• Manage user accounts, permissions, and access to network resources in accordance with security policies.
• Assist with the management of IT inventory, including hardware and software assets.
• Create and maintain detailed documentation of EUC systems, processes, and procedures.
• Collaborate with other IT team members to resolve complex issues and implement new solutions.
• Provide training and support to end-users to promote the effective use of technology.
• Participate in IT projects, including system upgrades, migrations, and new technology deployments.

Connaissances

Windows support

macOS support

End-User Computing

Customer service

Troubleshooting

Communication

Teamwork

Independent work

Fast-paced environment

Formation

Bachelor’s degree in Information Technology or related field

Outils

Microsoft Intune

SCCM

Active Directory

Azure AD

DNS

DHCP

TCP/IP

Office 365

Description du poste

Matthews International is seeking a skilled IT Service Technician to provide frontline end-user computing support across our global workforce. You will troubleshoot hardware, software, and network issues, manage devices, and deploy software in a dynamic IT environment.

Based at our York, PA facility, you will work onsite five days a week, collaborating with IT teams on deployments and projects while ensuring excellent customer service and documentation of processes.