IT Service Technician: End-User Support & Hardware

Prime Controls; Lewisville (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision

FSA

Paid Time Off

ESOP

401k match

Job summary

Prime Controls, L.P. seeks an IT Service Technician to support day-to-day IT functions for staff. The role involves preparing devices, triaging requests in our IT ticketing system, and training employees on IT resources.

It requires a high school diploma, solid MS Office skills, and strong communication abilities. Join a team focused on reliable IT support, collaborative problem solving, and a professional, safety-conscious work environment at our Dallas, Texas headquarters.

Qualifications

• High school diploma or equivalent required.
• Intermediate knowledge of Microsoft productivity suite.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Prepare equipment for employees according to IT standards.
• Respond to and triage IT requests and incidents in the ticketing system.
• Provide training on IT resources to new and existing staff.
• Maintain organized work and storage areas; assist with shipments.
• Offer outstanding customer service to maximize productivity.
• Participate in on-call rotation and occasional travel to branch offices.

Skills

MS Office

IT support

Communication

On-call

Education

High school diploma

Tools

Ticketing system

Job description

Prime Controls, L.P. seeks an IT Service Technician to support day-to-day IT functions for staff. The role involves preparing devices, triaging requests in our IT ticketing system, and training employees on IT resources.

It requires a high school diploma, solid MS Office skills, and strong communication abilities. Join a team focused on reliable IT support, collaborative problem solving, and a professional, safety-conscious work environment at our Dallas, Texas headquarters.