IT Service Technician

Flynncompanies; Seattle (WA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Disability and Vision Insurance

401(k) with company match

Paid time off and paid holidays

Job summary

Flynn Group of Companies is seeking an IT Service Technician in Seattle, WA. This full-time role offers a competitive salary range of $75-80k and comprehensive benefits. Responsibilities include delivering in-person technical support, troubleshooting IT issues, and managing ticket requests.

The ideal candidate will have a degree in Computer Systems, 3+ years of IT support experience, and strong analytical skills. You'll work in a collaborative and dynamic environment focused on customer satisfaction and continuous improvement.

Qualifications

• Minimum of 3 years of IT support experience in a corporate environment.
• Strong customer service and communication skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide first- and second-level technical support to Flynn offices.
• Collaborate with Help Desk team for ticket management.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Installing, configuring, and troubleshooting computer hardware

Proficiency supporting Windows operating systems

Experience with Microsoft 365 Apps

Understanding of ITIL best practices

Strong analytical and troubleshooting skills

Education

Degree or diploma in Computer Systems or equivalent

Tools

ServiceNow

Microsoft Intune

Jira Service Management

Job description

IT Service Technician

Seattle, WA (Tukwila)

Flynn Group of Companies

Full time with great benefits

This is an In‑Office role that will require rotating on‑call. Must be legally authorized to work in the US.

$75-80k plus great benefits, and Flynn’s strong culture focuses on doing the right thing, for the benefit of the company, its customers, and employees, based on values such as safety, honesty, integrity, and accountability.

What We Offer

• Competitive Salary
• Medical, Dental, Disability and Vision Insurance
• 401(k) with company match
• Life Insurance
• Paid time off and paid holidays
• Fun and collaborative work environment

A Day in the Life

• Provide first‑ and second‑level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
• Deliver in‑person support for local office users, conference rooms, and site technology needs.
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
• Follow ITIL‑aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
• Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.
• Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
• Contribute to process improvements, automation initiatives, self‑service capabilities, and knowledge base development.
• Assist with the evaluation, deployment, and support of end‑user hardware, software, and services.
• Participate in an on‑call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.

Technical Skills Include

• Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications.
• Proficiency supporting Windows operating systems and mobile platforms.
• Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications.
• Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset.
• Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems.
• Understanding of ITIL best practices and IT service management principles.

What We Are Seeking

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years of IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to manage competing priorities in a fast‑paced environment while meeting SLA commitments.
• Experience working within ITIL‑aligned service management environments and ticketing systems.
• Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions.
• Experience with incident response, major incident management, and root cause analysis is an asset.
• Collaborative team player with a continuous improvement mindset and the ability to work independently when needed.

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals.