IT Service Technician

Dynamic Computing, Inc.; Seattle (WA); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

100% medical insurance coverage

Flexible schedule

Paid holidays

Transportation subsidy

Job summary

A leading IT service provider is looking for an IT Service Technician based in Seattle. The role is primarily remote but involves occasional travel. Responsibilities include troubleshooting IT issues, communicating with clients, and maintaining documentation. A minimum AA or technical degree in IT is required, with a preference for a Bachelor's. Benefits include competitive salary, full medical coverage, retirement match, and generous PTO.

Qualifications

• Ability to manage multiple tasks effectively while maintaining composure.
• Familiarity with troubleshooting diverse IT issues and environments.
• Commitment to ongoing education and professional development.

Responsibilities

• Fix and troubleshoot IT needs remotely and on-site.
• Interact with clients in a friendly and effective manner.
• Document solutions in an internal knowledge base.
• Identify and solve recurring IT issues proactively.

Skills

Excellent communication

Problem-solving

Knowledge of new technologies

Customer service

Education

AA or technical degree in IT

Bachelor's degree preferred

Job description

Dynamic Computing is looking for an IT Service Technician!

Dynamic Computing is a leading IT Service Provider to small companies located in the Puget Sound region and beyond. We provide Managed IT Services, IT Support & Consulting, and integrate cloud and mobile technologies for companies who have complex IT needs but are too small to warrant having a dedicated IT department.

Remote First

Dynamic Computing has adopted a remote first approach. This position will be primarily “remote” and may allow an employee to work from outside the Greater Seattle Area. Travel to Seattle or other locations for up to a week at a time may be required up to four times per year. Additional emergency travel may be required to any client location that falls within 90 miles of residence. Eligible IT Service Technicians may also be required to participate in an “in‑office” rotation.

What kind of person are we looking for?

• Cutting Edge – Know about new technologies, tools, and trends to keep our team and clients current.
• Thirsty for Knowledge – Be the Wikipedia of all things business and IT, with excellent peer‑review abilities to help teammates.
• An Accomplished Juggler – Manage tickets, internal IT specialties, and projects while keeping calm even when unexpected challenges arise.
• Calm, Cool, and Collected – Take a deep breath, wait for the right moment, and resolve issues efficiently.
• An Excellent Communicator – Communicate with clients on their terms and be clear and engaging.

So, what will I be doing every day?

• Supporting Client IT Environments – Fix, train, troubleshoot, and help with all IT needs remotely and on‑site. A vehicle and necessary tools are provided.
• Customer/Client Service – Interact with diverse clients, ensuring a friendly attitude and clear communication.
• Client Environment Expertise – Learn and apply knowledge from our internal knowledge base and teammates to solve unfamiliar problems.
• Identifying Big Picture Issues – Resolve client requests while preventing recurring problems and addressing any additional issues within a reasonable time.
• Documentation – Create, edit, and improve the internal knowledge base daily.
• Continuing Education – Pursue certifications with company-paid resources and continuous learning.

What are the requirements for this position?

• Capable – Focus on abilities rather than experience.
• Knowledgeable – Pass several competency tests (approximately three, but perceived as many).
• Honest – Provide transparent communication without sugar‑coating.
• Hard Working – Commit to growth, change, and pushing boundaries daily.
• Helpful – Contribute to a collaborative team culture with positivity.
• Educated – Minimum AA or technical degree in a computer or IT‑related field; bachelor’s degree preferred; master’s acceptable; PhD not required.

What do I get for all my hard work?

• Money – Competetive base salary between $50‑65k, with eligibility for a bonus program that can add up to an additional 10% of salary each quarter.
• Time – 40 hours per week with a flexible schedule within business hours of 8:30 a.m. – 5:00 p.m.
• Medical – 100% coverage of medical insurance and contribution to an HSA account.
• Disability – Short‑term and long‑term disability plans.
• Retirement – Simple IRA with dollar‑for‑dollar match up to 3% of salary.
• Paid Holidays – 9 paid holidays, including MLK, President’s Day, choice of 4th of July or Juneteenth, Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year’s Day.
• Additional PTO – Approximately 16 paid personal days off per year.
• Transportation Subsidy – ORCA card or parking subsidy based on office presence.

How do I apply?

Please submit your resume and cover letter through the job board. Do not call or contact recruiters. Explain why you are the person we’re looking for. Background checks will be required for qualified candidates during and after hiring.

Thank you for reading this detailed job posting. We hope you’re as excited about this opportunity as we are!