Service Desk Technician

Seitel Systems, LLC; Seattle (WA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

401k with company contribution

Medical/dental/vision coverage

Flexible holidays

Vacation and sick leave

Job summary

Seitel Systems, LLC seeks Service Desk Technicians in Seattle to provide top-notch technical support for clients. Applicants should have 2-4 years of hands-on experience, excellent customer service skills, and proficiency in desktop support for both Windows and Mac systems. The position offers a hybrid work model, competitive benefits, including profit sharing, and a strong commitment to work/life balance. Candidates must be local to the Puget Sound area and willing to travel to different client sites as needed.

Qualifications

• Two to four years of hands-on technical experience (or educational equivalent).
• Great sense of customer service.
• Excellent communication and multitasking skills.
• Attention to detail and quality of work.

Responsibilities

• Provide technical support for desktop and mobile devices.
• Troubleshoot issues with Office365 and Windows environments.
• Assist clients with various technological solutions.

Skills

Customer service

Technical troubleshooting

Time management

Communication skills

Education

Hands-on technical experience (2-4 years)

Tools

Office365

Windows Server

Backup Systems

Anti Virus Solutions

Active Directory

Job description

Overview

Slow down, we do things a little differently here at Seitel Systems and this job posting is no exception! Let’s get the basics out of the way in that we are growing and need to add more smart folks to our team, so this posting is for full‑time position starting just as soon as we find the right person.

Please note, local candidates only. We will not accept applicants who don't live near the Puget Sound.

Key Points

• IT Engineering for the long haul
• Work Life balance
• Hybrid environment: 3 days in, 2 days remote (local candidates only, please)
• Profit sharing and strong benefits package offered upon conversion

Never heard of us? Well, if you were a small or medium‑sized business located in Puget Sound you likely would have as we provide IT Engineering services to a whole lot of folks in all sorts of industries and our roots go back to 1990. No hardware sales, no software sales, just solid engineering work with a fantastic client service ethic. Seriously, we are over‑the‑top focused on doing great work for our Clients, and if they ever feel that our work wasn’t up to snuff then we don’t bill them for it. It’s as simple as that.

We operate on a hybrid model with a blend of working from home, onsite time at our Clients and time in our offices in Seattle and Tacoma. It is great to see everyone again, and we've resumed our lunchtime get togethers, late afternoon H^3 events (hosted happy hour) not to mention the in‑office sodas, snacks, and monthly all‑team breakfast meetings.

Also, important to know is that unlike the more prominent – and larger – technology firms here in Seattle and Tacoma, we have a strong commitment to work life balance. No crazy emails at 10:30 pm, and no crazy text messages at 10:35 pm asking why you haven’t responded to the email that was just sent.

Our HRteam is not working 100 hours a week to get to the bottom of any employee issues, rather they're working hard during normal business hours with all of us to keep this a great place to work. The org chart is called a sketch, our HR manual says DON’T PANIC on the cover and the culture here is such that when folks land a job here, they stay for a long, long, time – and no, the doors aren’t locked.

On top of all of that we pay well, offer comprehensive benefits and are nicely profitable. Ah, and we make a point of sharing the profits with everyone here that helped make those possible in the first place - in fact, we are a 100% employee‑owned company (ESOP). You will contribute to those profits with your efforts and expectations aligned with the work life balance mentioned above. We provide a 401k with a company contribution, medical/dental/vision coverage, short & long‑term disability insurance, life insurance, transit passes, flexible holidays as well as vacation and sick leave.

Job Description

Service Desk Technicians are expected to have the following qualities:

• Two to four years of hands‑on technical experience (or educational equivalent) and a desire to grow their professional skills.
• A great sense of customer service
• A solid work ethic
• Excellent communication skills at both technical and non‑technical level
• Excellent time management and multitasking skills
• Attention to detail and quality of work
• Advanced troubleshooting skills
• Adeptness at utilizing resources and finding solutions

Required Technical Proficiency

• Minimum two years of hands‑on technical experience:
• Desktop Support (PC)
• Desktop Support (Mac)
• Mobile Devices (iOS, Android, Windows)
• Office365
• Familiar with Windows Server
• Familiar with hosted solutions (Azure/AWS)
• Anti Virus Solutions
• Backup System SolutionsActive Directory and/or Entra

Optional Technical Proficiency

• IP Routing/Switching
• Firewalls
• SharePoint
• ConnectWise Manage and ConnectWise RMM

Other Items

We operate on a hybrid model: three days each week in office (or onsite at Client offices) and two days working remotely.

This position is based out of our Seattle office primarily supporting Clients in and around Seattle, but - on very rare occasions - travel to Tacoma or elsewhere around the Sound might be required so you'll need reliable transportation and a driver's license.

Candidate must reside locally.

Seitel Systems Inc is an equal opportunity firm and committed to maintaining our tradition of a diverse workforce. We offer a competitive benefits package including employee ownership.