IT Service Technician

Insight Global; Carlsbad (CA); On-site; USD 42,000 - 57,000; Full time

Job summary

Insight Global is seeking a Service Desk Technician I to provide day-to-day technical support for internal employees. The role emphasizes onboarding/offboarding, hardware provisioning, account administration, and remote tier 1 ticket handling.

The ideal candidate has experience with Apple hardware, macOS, and managing end-user devices within Google Workspace environments. Strong customer service and multi-ticket prioritization are essential.

Qualifications

• 1-3 years in a Service Desk, Desktop Support, or Help Desk role.
• Hands-on experience deploying Apple hardware and macOS.
• Experience with hardware provisioning, inventory management, and asset tracking.
• Experience onboarding and offboarding employees.
• Strong troubleshooting across hardware, software, and user access.
• Excellent customer service and communication skills.
• Ability to manage multiple tickets in a fast-paced environment.
• Experience with Jira and/or Atlassian products.
• Experience working within Google Workspace environments.
• Familiarity with Google-based IT environments and workflows.
• Experience supporting remote users and distributed workforces.
• Basic networking knowledge.

Responsibilities

• Provide day-to-day technical support for internal employees.
• Focus on onboarding/offboarding, hardware provisioning, and account administration.
• Handle remote tier 1 ticket support.
• Support Apple hardware and macOS in a corporate environment.
• Assist with asset tracking and inventory management.
• Collaborate with IT teams to resolve user access issues.

Skills

Apple hardware

macOS devices

End-user support

Onboarding/offboarding

Asset provisioning

Ticket management

Customer service

Jira

Google Workspace

Remote support

Basic networking

Tools

Jira

Atlassian products

Job description

Job Description

Our client is seeking a Service Desk Technician I to provide day-to-day technical support for internal employees. This role will focus heavily on onboarding/offboarding, hardware provisioning, account administration, and remote tier 1 ticket support. The ideal candidate has experience supporting Apple hardware, managing end-user devices, and working within Google Workspace environments.

Skills and Requirements

• 1-3 years of experience in a Service Desk, Desktop Support, or Help Desk role.
• Hands-on experience supporting and deploying Apple hardware and macOS devices.
• Experience with hardware provisioning, inventory management, and asset tracking.
• Experience supporting employee onboarding and offboarding processes.
• Strong troubleshooting skills across hardware, software, and user access issues.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support tickets in a fast-paced environment.
• Experience with Jira and/or Atlassian products.
• Experience working within Google Workspace environments.
• Familiarity with Google-based IT environments and workflows.
• Experience supporting remote users and distributed workforces.
• Basic networking knowledge and troubleshooting skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].