Apple IT Service Desk Technician – Onboarding & Remote Support

Insight Global; Carlsbad (CA); On-site; USD 42,000 - 57,000; Full time

Job summary

Insight Global is seeking a Service Desk Technician I to provide day-to-day technical support for internal employees. The role emphasizes onboarding/offboarding, hardware provisioning, account administration, and remote tier 1 ticket handling.

The ideal candidate has experience with Apple hardware, macOS, and managing end-user devices within Google Workspace environments. Strong customer service and multi-ticket prioritization are essential.

Qualifications

• 1-3 years in a Service Desk, Desktop Support, or Help Desk role.
• Hands-on experience deploying Apple hardware and macOS.
• Experience with hardware provisioning, inventory management, and asset tracking.
• Experience onboarding and offboarding employees.
• Strong troubleshooting across hardware, software, and user access.
• Excellent customer service and communication skills.
• Ability to manage multiple tickets in a fast-paced environment.
• Experience with Jira and/or Atlassian products.
• Experience working within Google Workspace environments.
• Familiarity with Google-based IT environments and workflows.
• Experience supporting remote users and distributed workforces.
• Basic networking knowledge.

Responsibilities

• Provide day-to-day technical support for internal employees.
• Focus on onboarding/offboarding, hardware provisioning, and account administration.
• Handle remote tier 1 ticket support.
• Support Apple hardware and macOS in a corporate environment.
• Assist with asset tracking and inventory management.
• Collaborate with IT teams to resolve user access issues.

Skills

Apple hardware

macOS devices

End-user support

Onboarding/offboarding

Asset provisioning

Ticket management

Customer service

Jira

Google Workspace

Remote support

Basic networking

Tools

Jira

Atlassian products

Job description

Insight Global is seeking a Service Desk Technician I to provide day-to-day technical support for internal employees. The role emphasizes onboarding/offboarding, hardware provisioning, account administration, and remote tier 1 ticket handling.

The ideal candidate has experience with Apple hardware, macOS, and managing end-user devices within Google Workspace environments. Strong customer service and multi-ticket prioritization are essential.