Field Service Technician

Insight Global; Atlanta (GA); On-site; USD 69,000 - 86,000; Full time

Job summary

Insight Global is seeking a Field Support Technician to serve as the hands-on technical support resource for branch locations and off-site facilities. You will troubleshoot hardware, software, networking, and peripherals, support macOS and Jamf, and assist with deployments, upgrades, and migrations.

This 6–12 month contract-to-hire role requires travel to branch locations and a customer-focused approach. The anticipated conversion salary ranges from $69,000 to $86,000 per year, based on

Qualifications

• 2+ years in Field Technician role supporting both WindowsOS and MacOS.
• Experience with SCCM, including software deployments, patching, imaging, and device management.
• Experience with AV/conference room equipment including Microsoft Teams Rooms.
• Strong understanding of identity and device management including EntraID, Intune and Security Groups.
• Jamf administration/support experience.

Responsibilities

• Provide onsite technical support to branch and remote locations.
• Troubleshoot hardware, software, printer, scanner, and peripheral issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and related technologies.
• Support macOS devices and manage endpoints through Jamf.
• Perform equipment installations, relocations, adds, and changes.
• Escalate and collaborate with internal IT teams and external vendors on complex issues.
• Maintain documentation of incidents, service requests, and configurations.

Skills

Customer service

Technical troubleshooting

Communication

Multi-tasking

On-call support

Education

Bachelor's Degree in Information Systems, Computer Science, or related field

High School Diploma or equivalent

CompTIA A+ Certification

CompTIA Network+ Certification

Google IT Fundamentals Certification

Tools

Jamf

SCCM

Microsoft EntraID

Intune

Microsoft Teams Rooms

Job description

Job Description

Insight Global is seeking a Field Support Technician for a top financial services client. This candidate will serve as the hands-on technical support resource for branch locations and off-site facilities, ensuring technology systems remain operational and efficient. The ideal candidate will have strong macOS and Jamf experience, a customer-focused approach, and the ability to troubleshoot a wide variety of hardware, software, networking, and peripheral issues. This role involves supporting end users, maintaining IT assets, performing technology deployments and upgrades, collaborating with vendors and internal teams, and helping drive a seamless technology experience across the organization. Candidates who thrive in a fast-paced environment, enjoy solving technical challenges, and are comfortable traveling between locations will be highly successful in this position.

Day-to-Day:

• Provide onsite technical support to branch and remote locations
• Troubleshoot hardware, software, printer, scanner, and peripheral issues
• Install, configure, and maintain desktops, laptops, mobile devices, and related technologies
• Support macOS devices and manage endpoints through Jamf
• Perform equipment installations, relocations, adds, and changes
• Support telephone systems, network devices, and multiple service platforms
• Conduct preventative maintenance, updates, security patching, and hardware replacements
• Escalate and collaborate with internal IT teams and external vendors on complex issues
• Maintain accurate documentation of incidents, service requests, and configurations
• Assist with technology rollouts, upgrades, and migration projects
• Educate end users on technology best practices and system usage
• Ensure compliance with IT security, privacy, and operational policies
• Support business continuity through responsive onsite and remote support

This role is a 6-12 month contract to hire. Please note that the expected conversion salary is between $69,000-$86,000/yr. Salary is based on a variety of factors and is subject to change.

Skills and Requirements

• High School Diploma or equivalent
• 2+ years of experience in Field Technician Role supporting both WindowsOS and MacOS
• Hands-on experience with SCCM, including software deployments, patching, imaging, and device management.
• Experience with technology deployments, migrations, and upgrades
• Previous experience with AV/conference room equipment including Microsoft Teams Rooms
• Strong understanding of identity and device management including experience with Microsoft EntraID, Intune and Security Groups
• Jamf administration/support experience
• Basic networking, server, and application support knowledge
• Experience troubleshooting hardware and software issues
• Excellent problem-solving and technical troubleshooting skills
• Strong communication skills with both technical and non-technical users
• Customer service-focused mindset
• Ability to work independently and manage multiple priorities
• Experience working with external vendors and partners
• Ability to support executive/upper-level leadership
• Ability to travel to branch locations
• Ability to lift and move equipment weighing 50+ lbs
• Comfortability with a 27/7 on call rotation
• Bachelor's Degree in Information Systems, Computer Science, or related field
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Google IT Fundamentals Certification
• Experience supporting banking, credit union, or financial services environments
• Strong knowledge of financial systems and banking software

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].