Senior IT Operations Specialist (Tier 3) - TS/SCI

CACI

Washington

On-site

USD 104,000 - 218,000

Full time

14 days+

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Job summary

CACI is seeking an IT Operations Specialist - Tier 3 to support the Defense Intelligence Agency's mission. You will be part of a 24/7 global operations team, handle advanced troubleshooting, patch management, and system monitoring across Windows, Linux, and storage platforms.

Role requires TS/SCI with poly, Security+ or higher, and 6+ years hands-on IT experience. Expect collaboration with engineering and government stakeholders, documentation, and continuous improvement initiatives.

Qualifications

Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start.
DOD 8140 Certification applicable to role (minimum Security+)
Academic credentials aligned to senior IT ops roles with extensive hands-on experience.
Vendor or OEM specific certifications are required.
Minimum of 6 years hands-on experience integrating, operating, and maintaining IT hardware and software solutions.
Ability to coordinate effectively with engineering resources and write/maintain technical docs.

Responsibilities

Supports a global 24/7 operations team for infrastructure, devices, products, and solutions.
Provides Tier 3 incident analysis, troubleshooting, and hands-on fix across IT domains.
Coordinates with Engineering for advanced troubleshooting and testing.
Performs scheduled maintenance, updates, and upgrades.
Manages patches across servers and workstations within security domains.
Monitors capacity, performance, and SLAs; reports on improvements.
Contributes to CSI by researching new technologies and benefits.
Develops test cases/scripts for Beta and Acceptance testing.
Supports transfer of designs through blue/green deployments.
Collaborates with gov. stakeholders to refine requirements and ensure operability.
Authors SOPs and knowledge base articles; assists with CDRL reports.