IT Service Management Specialist

CACI International Inc; Chantilly (VA); On-site; USD 63,300 - 129,700; Full time

Job summary

CACI International Inc is seeking an IT Service Management Specialist to support the DIA CIO Infrastructure Services. You will bridge technical execution with governance, ensure IT services meet quality benchmarks, and drive CSI initiatives.

The role requires TS/SCI with poly, DOD 8140 certification, and substantial IT governance experience. The position emphasizes service delivery, governance, and continual improvement across ITIL processes, with a focus on metrics and KPI reporting to

Qualifications

• Current TS/SCI clearance with poly eligibility required.
• DOD 8140 certification required (Security+ minimum).
• Education/experience equivalence per degree: HS diploma with 12+ yrs, AA with 10+, BS/BA with 8+, MS/MA with 6+, PhD with 4+ yrs.

Responsibilities

• Bridge technical execution and governance to ensure IT services meet quality, compliance, and performance benchmarks.
• Oversee Incident, Problem, and Change Management to minimize service disruptions.
• Drive governance policies, regulations, schedules, and stakeholder engagement plans.
• Develop and track CSI initiatives and quantify operational performance.

Skills

IT governance

IT service delivery

Quality assurance

CSI

Communication

Leadership

ServiceNow

ITIL processes

Education

HS diploma/GED + 12+ years exp

AA + 10+ years exp

BS/BA + 8+ years exp

MS/MA + 6+ years exp

PhD + 4+ years exp

Top Secret/SCI clearance with poly

DOD 8140 Certification (Security+)

Tools

ServiceNow

ITIL

PMP

Job description

Job Title: IT Service Management Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 12/31/2026

Opportunity

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting‑edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated IT Service Management Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency.

The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Responsibilities

• This role acts as the bridge between technical execution and strategic governance, ensuring that IT services meet established quality, compliance, and performance benchmarks
• Service Delivery & Quality
  • Ensures high‑quality delivery through collaborative customer and team processes, reviews, and demonstrations
  • Champions Information Technology/Information Management (IT/IM) service delivery standards and values across the enterprise
  • Coordinates core ITIL workflows, including Incident, Problem, and Change Management, to minimize service disruptions
• Governance & Compliance
  • Drives team compliance with the enterprise vision, governance policies, regulations, schedules, and stakeholder engagement plans
  • Provides strategic guidance and support for improved IT management, oversight, and control
• Continual Improvement & Metrics
  • Oversees, manages, and executes quantifiable Continual Service Improvement (CSI) efforts
  • Fosters open communication across all team levels and measures operational effectiveness using detailed performance metrics
• Lifecycle & Quality Assurance
  • Develops and maintains the lifecycle project management plan for replacing and updating hardware
  • Performs core Quality Assurance (QA) management functions to validate service standards

Qualifications

Required

• Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
• DOD 8140 Certification applicable to role (minimum Security+)
• HS diploma/GED and 12+ years of experience, AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
• Minimum of 8 years of relevant professional experience driving IT management, governance, or service delivery
• Willingness to learn new skills and new adapt to new environments

Desired

• Degree in Management, Business, Finance, Economics, Science, Technology, Engineering, or Mathematics
• ITIL 4 Foundation (or higher) Certification demonstrating a foundational understanding of Continual Service Improvement and IT service lifecycles
• Familiarity with IC ITE services and classified environments, enterprise governance structures, and DoD/IC IT policies
• Experience developing, tracking, and presenting detailed IT performance metrics and Key Performance Indicators (KPIs) to leadership
• Hands‑on experience with ServiceNow
• Project Management Professional (PMP) certification or demonstrated experience managing complex hardware/software lifecycle project plans

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is $63,300-$129,700.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.