IT Service Management QA Lead - End-to-End Quality Champion

Procom Services; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Procom Services is seeking an IT Service Management QA Lead for a contract opportunity in Plano, TX. Responsibilities include ensuring the quality of software products through detailed testing and collaboration across teams. Ideal candidates will bring experience in IT Service Management and a proven track record in quality assurance. This role requires a strong understanding of testing methods and willingness to drive quality standards in a fast-paced environment.

Qualifications

• 3-5 years of experience in software quality and testing in IT Service management.
• Expertise in IT Service Management applications and technologies.
• Knowledge of modern software process frameworks like CMMI, ITIL is a plus.

Responsibilities

• Manage end-to-end testing in IT Service Management application.
• Design and maintain Test Plans and Test Cases.
• Ensure product quality through continuous testing and refinement.

Skills

Quality Assurance

Testing

IT Service Management

Performance Testing

Troubleshooting

Documentation

Education

M.Tech / B.Tech /BE/MCA in Computer Science or Information Technology

Tools

ServiceNow

HPE BSM

HPE Service Manager

CMDB

SCOM

CA Spectrum

Job description

Procom Services is seeking an IT Service Management QA Lead for a contract opportunity in Plano, TX. Responsibilities include ensuring the quality of software products through detailed testing and collaboration across teams. Ideal candidates will bring experience in IT Service Management and a proven track record in quality assurance. This role requires a strong understanding of testing methods and willingness to drive quality standards in a fast-paced environment.