IT Service Lead: End-User & Endpoint Expert

Taurean; Presidio of Monterey (CA); Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

A technology company is seeking a leader for IT support services at the Presidio of Monterey. This position involves managing Tier II/III support teams, implementing ITSM processes, and ensuring compliance with service level agreements. Key qualifications include a BA/BS with relevant experience, certifications in IAT II and PMI, and expertise in Microsoft environments. The role requires strong leadership and advanced skills in endpoint management.

Formación

• 5+ years of ITSM/desktop/server support leadership is required.
• Advanced knowledge of Microsoft desktop and server OS.
• Experience with Microsoft SQL, Exchange, SharePoint is necessary.

Responsabilidades

• Manage Tier II/III support teams for desktops, servers, and user apps.
• Implement ITSM processes and ensure SLA compliance.
• Document workflows and train IT staff.

Conocimientos

ITIL/ITSM practices

Desktop/server troubleshooting

Mentoring and team leadership

Enterprise support tool integration

Educación

BA/BS with 5+ years or AA/AS with 7+ years

Herramientas

Ivanti Management Suite

Microsoft SCCM

Jamf Pro

Descripción del empleo

A technology company is seeking a leader for IT support services at the Presidio of Monterey. This position involves managing Tier II/III support teams, implementing ITSM processes, and ensuring compliance with service level agreements. Key qualifications include a BA/BS with relevant experience, certifications in IAT II and PMI, and expertise in Microsoft environments. The role requires strong leadership and advanced skills in endpoint management.