ITS Lead

Taurean; Presidio of Monterey (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology company is seeking a leader for IT support services at the Presidio of Monterey. This position involves managing Tier II/III support teams, implementing ITSM processes, and ensuring compliance with service level agreements. Key qualifications include a BA/BS with relevant experience, certifications in IAT II and PMI, and expertise in Microsoft environments. The role requires strong leadership and advanced skills in endpoint management.

Qualifications

• 5+ years of ITSM/desktop/server support leadership is required.
• Advanced knowledge of Microsoft desktop and server OS.
• Experience with Microsoft SQL, Exchange, SharePoint is necessary.

Responsibilities

• Manage Tier II/III support teams for desktops, servers, and user apps.
• Implement ITSM processes and ensure SLA compliance.
• Document workflows and train IT staff.

Skills

ITIL/ITSM practices

Desktop/server troubleshooting

Mentoring and team leadership

Enterprise support tool integration

Education

BA/BS with 5+ years or AA/AS with 7+ years

Tools

Ivanti Management Suite

Microsoft SCCM

Jamf Pro

Job description

Location:Presidio of Monterey, CA

Clearance:Secret

Overview:Leads IT support services, escalated issue resolution, and end-user environment sustainment.

Responsibilities:

• Manage Tier II/III support teams for desktops, servers, and user apps.
• Implement ITSM processes and ensure SLA compliance.
• Apply updates, patches, and endpoint security controls.
• Document workflows and train IT staff.
• Track and report service desk performance metrics.

Core Competencies:

• ITIL/ITSM practices
• Desktop/server troubleshooting
• Mentoring and team leadership
• Enterprise support tool integration

Requirements:

• Education:BA/BS with 5+ years OR AA/AS with 7+ years.
• Certifications:IAT II, PMI cert, Windows or Apple Certified Technician.
• Experience:5–7 years ITSM/desktop/server support leadership.
• Technical Screening:
• Advanced knowledge of Microsoft desktop and server OS.
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint.
• Familiarity withIvanti Management Suite, Microsoft SCCM, or Jamf Pro.
• Endpoint management and configuration security.