IT Service Dispatch Lead - Optimize Field Tech Ops

Coulter Services; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Coulter Services is seeking a Dispatch Supervisor to lead our IT service dispatch team, coordinating field and remote technician support and ensuring timely resolution of requests. You will schedule, route, and prioritize assignments, monitor dispatch metrics, and collaborate with software, infrastructure, and customer support to deliver smooth service delivery.

Strong leadership and data-driven process improvement are essential.

Qualifications

• Strong technical aptitude with a solid understanding of IT support operations.
• Experience in dispatch, service desk, or similar operational environments.
• Proven leadership skills in dynamic, innovation-focused settings.
• Ability to manage priorities, resolve issues efficiently, and optimize processes using data.

Responsibilities

• Lead and oversee an IT service dispatch team responsible for coordinating field and remote technician support.
• Schedule and route technician assignments based on incoming support requests and priority levels.
• Use ticketing and dispatch systems to manage, track, and drive timely resolution of issues.
• Prioritize incoming work and ensure operational efficiency in a fast-paced environment.
• Analyze key dispatch/service desk metrics to identify trends and improve workflows.
• Coordinate with software, infrastructure, and customer support teams to ensure smooth service delivery.
• Provide leadership, guidance, and operational oversight to support team performance.

Skills

Tech aptitude

Dispatch experience

Leadership

Prioritization

Job description

Coulter Services is seeking a Dispatch Supervisor to lead our IT service dispatch team, coordinating field and remote technician support and ensuring timely resolution of requests. You will schedule, route, and prioritize assignments, monitor dispatch metrics, and collaborate with software, infrastructure, and customer support to deliver smooth service delivery.

Strong leadership and data-driven process improvement are essential.