Field Service Dispatcher: Optimize Routes & Schedules

MIRATECH; Tulsa (OK); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life insurance

Disability insurance

Onsite Gym

5 days sick leave annually (prorated)

15 days PTO annually (prorated)

Resumo da oferta

MIRATECH in Tulsa, OK is seeking a detail‑oriented Dispatch Coordinator to schedule, assign and dispatch Field Service Technicians, while helping assemble commissioning books from field data. You will manage the Field Service Hotline, support technicians, coordinate with Project Managers on service status, keep scheduling tools up to date, and look for ways to increase efficiency and customer satisfaction.

The role requires strong communication, Salesforce experience, proficiency with Windows

Qualificações

• 0-1 years of dispatching or equivalent experience.
• Experience using Salesforce is preferred with strong desk research and data handling.
• Strong communication and organizational skills.
• Proficient in Windows and MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to handle multiple projects and prioritize calls.

Responsabilidades

• Manages Field Service Hotline and directs calls to appropriate personnel.
• Provide ongoing support to Field Service Technicians by answering queries, helping with route adjustments, and ensuring they have the tools or information needed to complete their work.
• Collaborate with Project Managers to provide information to customers seeking a status of the service, resolving issues or escalating as necessary.
• Assist Field Service Technicians with completing service workbooks.
• Ensure all scheduling software and spreadsheets are up to date with accurate technician's assignments and job status.
• Continuously evaluate dispatch and service process , recommending improvements to increase efficiency, reduce delays, and enhance customer satisfaction.
• Collects and reviews data collected from Field Service Technicians.
• Creates commissioning books from the data received from Field Service Technicians.
• Coordinate with Field Service Supervisors to assign technicians in Sales Force Field Service (SFS) to service and commissioning jobs based on location, availability, and skill set.

Conhecimentos

Communication

Organization

Multi‑tasking

Prioritization

MS Office

Detail oriented

Dispatching (0-1 yr)

Salesforce

Positive attitude

Ferramentas

Salesforce

Descrição da oferta de emprego

MIRATECH in Tulsa, OK is seeking a detail‑oriented Dispatch Coordinator to schedule, assign and dispatch Field Service Technicians, while helping assemble commissioning books from field data. You will manage the Field Service Hotline, support technicians, coordinate with Project Managers on service status, keep scheduling tools up to date, and look for ways to increase efficiency and customer satisfaction.

The role requires strong communication, Salesforce experience, proficiency with Windows