IT Service Desk Temp

Flynn Group; Independence Township (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Flynn Group is seeking a Level I IT Service Desk professional in Ohio to support end users with IT issues and inquiries. The role serves as the first point of contact, resolving incidents quickly and logging details comprehensively. You will escalate complex problems to Level II and collaborate with hardware teams on device requests.

Preferred candidates hold a Bachelor's degree and 1–3 years in IT, with ITIL/HDI experience a plus. Candidates must type 40 wpm and be able to lift up to 50 pounds.

Qualifications

• Experience in IT or related field (1-3 years) required or preferred.
• Excellent customer service skills, with strong verbal and written communication.
• Ability to type 40 words per minute and document details accurately.
• Flexibility to work in a five-day cycle with four days in office and one remote day.

Responsibilities

• Serve as first point of contact for IT-related issues.
• Log incidents accurately and escalate to Level II when needed.
• Follow troubleshooting steps and update knowledge base accordingly.
• Coordinate hardware requests and liaise with the Tech Depot.
• Assist Risk department with retrieval of surveillance videos per procedure.

Skills

Customer service

Verbal communication

Written communication

Typing speed 40 wpm

Education

Bachelor's degree (preferred)

Job description

This is a temporary position needed from December 7 through February 26.At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week, leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!Our Vision for this RoleOur Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.What We Will Accomplish TogetherResponding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.Providing accurate and timely logging of incidents and problems.Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.Creating and update knowledge articles.Fulfilling hardware requests via device configuration and coordination with our Tech Depot.Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure.What You HaveIf you have a Bachelor's degree, that is a plus, as well as 1-3 years’ experience in IT or related field.You should have great customer service, verbal and written communication skills required.If you have ITIL and/or HDI experience and certifications, it is a plus.You should have the ability to type 40 words per minute.You should have the ability to lift, carry, and place various equipment up to 50 pounds.Finally, you should bring an excellent sense of humor to the table – we like to have FUN!The Flynn Group is an Equal Opportunity Employer