Help Desk Level I

American Honda Motor Company, Inc.; Marysville (OH); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Medical benefits

Vision insurance

Dental insurance

Life and disability insurance

401(k) plan

Job summary

American Honda Motor Company, Inc. seeks a Technical Support professional in Marysville, Ohio. You will serve as the primary contact for users needing technical assistance via phone, email, or chat, resolving Level 1 and Level 1.5 issues promptly.

This position requires an understanding of computer hardware and software, strong communication skills, and the ability to work in a team. Compensation ranges from $19 to $21 per hour, with benefits including medical and a 401(k) plan.

Qualifications

• Understanding of computer hardware, software, and operating systems.
• Excellent communication skills, both verbal and written.
• Ability to handle a fast-paced work environment and prioritize tasks effectively.

Responsibilities

• Serve as the initial point of contact for end-users seeking technical assistance.
• Conduct thorough and systematic troubleshooting to identify root causes.
• Record, track, and document the service desk incident-solving process.

Skills

Understanding of computer hardware, software, and operating systems.

Familiarity with common productivity applications (Microsoft Office, email clients, etc.).

Troubleshooting skills for resolving Level 1/1.5 IT issues.

Excellent communication skills, both verbal and written.

Strong customer service orientation.

Job description

Responsibilities

• Serve as the initial point of contact for end-users seeking technical assistance through various channels, including phone, email, and chat.
• Conduct thorough and systematic troubleshooting to identify the root cause of reported problems. Resolve Level 1 and Level 1.5 issues promptly and escal...
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

Qualifications

• Understanding of computer hardware, software, and operating systems.
• Familiarity with common productivity applications (Microsoft Office, email clients, etc.).
• Troubleshooting skills for resolving Level 1/1.5 IT issues.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a positive and patient demeanor.
• Ability to work well in a team and collaborate with colleagues.
• Ability to handle a fast-paced work environment and prioritize tasks effectively.

Compensation and Benefits

The salary range for this position is $19 to $21 per hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.