IT Service Desk Temp

Hunter Super Techs - TurnPoint; Independence Township (OH); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Flexible/Hybrid work schedules

Medical/Dental/Vision

On-Site Daycare

Job summary

Flynn Group is seeking an entry-level Level I Service Desk specialist in Ohio to act as the first point of contact for endpoint users. You will log incidents, perform basic troubleshooting, and escalate unresolved issues to Level II support while maintaining strong customer service standards.

The role requires 1-3 years IT experience, solid communication skills, and the ability to type 40 wpm. A flexible hybrid work arrangement is offered, with in-office hours four days a week and remote Fridays.

Qualifications

• Bachelor's degree is a plus
• 1-3 years IT or related field experience required
• ITIL and/or HDI experience/certifications are a plus
• Excellent customer service and communication skills required

Responsibilities

• Respond to incidents and problems and log accurately
• Escalate to Level II Service Desk after troubleshooting
• Collaborate with Level II Service Desk to stay updated on hardware/software
• Create and update knowledge articles
• Fulfill hardware requests via device configuration and coordination with Tech Depot
• Retrieve surveillance videos and deliver to Risk department as defined

Skills

Customer service

Verbal & written communication

Typing 40 wpm

Team collaboration

Humor

Education

Bachelor's degree optional

ITIL certification

HDI certification

Tools

Ticketing systems

Knowledge base

Device configuration

Job description

This is a temporary position needed through the end of the year.Available Shifts:Saturday - Wednesday, 9am-6ppAt Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week, leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!Our Vision for this RoleOur Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.What We Will Accomplish TogetherResponding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.Providing accurate and timely logging of incidents and problems.Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.Creating and update knowledge articles.Fulfilling hardware requests via device configuration and coordination with our Tech Depot.Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure.What You HaveIf you have a Bachelor's degree, that is a plus, as well as 1-3 years’ experience in IT or related field.You should have great customer service, verbal and written communication skills required.If you have ITIL and/or HDI experience and certifications, it is a plus.You should have the ability to type 40 words per minute.You should have the ability to lift, carry, and place various equipment up to 50 pounds.Finally, you should bring an excellent sense of humor to the table – we like to have FUN!Why Work For Flynn?Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:Medical/Dental/VisionRetirement and Savings PlanShort- and Long-Term DisabilityBasic Life InsuranceVoluntary Life InsuranceTuition ReimbursementPaid Time OffFlexible/Hybrid Work Schedules (In Office Monday - Thursday, Work from Home Friday)Company OutingsDining DiscountsOn-Site Fitness CenterOn-Site DaycareOn-Site CaféFUN Work Environment!The Flynn Group is an Equal Opportunity Employer