IT Service Desk Technician - Weekend Shift

Crocs; Vandalia (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an IT Service Desk Technician on the Weekend Shift! In this vital role, you'll provide essential technical support across various locations, troubleshoot hardware and software issues, and develop training materials to empower users. This position not only offers a competitive hourly wage but also a range of benefits, including medical, dental, and vision coverage. With a focus on collaboration and flexibility, you'll thrive in a dynamic environment that values your contributions. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k with Company Match

Paid Time Off

Employee Assistance Program

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Strong understanding of computer systems and mobile devices.

Responsibilities

• Provide support for all IT-related issues across retail locations.
• Develop and maintain standard operating procedures and training.

Skills

Technical Support

Troubleshooting

Communication Skills

Time Management

Technical Documentation

Education

Associate or Bachelor’s degree in IT

Tools

ITSM System

POS Systems

Job description

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IT Service Desk Technician - Weekend Shift

Requisition ID: 8793

Job Location(s):

Vandalia, OH, US, 10391

Time in Office: Onsite

Overview

What You'll Do

Technical Support:

• Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices.
• Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
• Maintain asset inventory per defined processes.
• Manage various application access permissions.
• Document incidents and resolutions in detail within the ITSM system.

Training and Documentation:

• Develop and maintain standard operating procedures.
• Deliver training sessions on the use of IT equipment and software applications, striving to reduce the volume of user errors and support tickets.
• Build user-friendly guides and resources for common issues to empower users to resolve minor issues independently.

Project Assistance:

• Support IT & business-led project implementations, including new software deployments and hardware upgrades.
• Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
• Assist in the testing and evaluation of new technology solutions to support business initiatives.

What You'll Bring to the Table

• Associate or Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• Proven experience as an IT Support Technician or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
• Ability to prioritize, manage and meet deadlines.
• Effectively manage time and operate with sense of urgency.
• Adjusts quickly to changing priorities and conditions.
• Copes effectively with complexity and change.
• Ability to work our weekend shift 4 10-hour shifts 8am-6:30pm Thursday - Sunday or Friday - Monday.

#LI-Onsite

#LI-AF1

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title:IT Service Desk Technician - Weekend Shift

Salary or Pay Range: $25 - $28

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.