IT Service Desk Technician - Weekend Shift

Crocs, Inc.; Vandalia (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in casual footwear is seeking an IT Service Desk Technician for their weekend shift. This role serves as the first point of contact for IT support, providing assistance across corporate, retail, and distribution centers. Ideal candidates will possess strong technical skills, excellent communication abilities, and a collaborative mindset. Responsibilities include troubleshooting hardware and software issues, managing application access, and developing training materials. Join a company that values creativity and inclusivity while enjoying a range of benefits and a flexible work environment.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k with Company Match

Paid Time Off

Employee Assistance Program

Short and Long-term Disability Coverage

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Strong understanding of computer systems and mobile devices.

Responsibilities

• Provide support for all IT-related issues across various locations.
• Develop and maintain standard operating procedures and training.

Skills

Technical Support

Troubleshooting

Documentation

Communication Skills

Time Management

Education

Associate or Bachelor's degree in IT

CompTIA A+ Certification

Tools

ITSM System

POS Systems

Job description

Overview

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

The IT Service Desk Technician is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail, and distribution centers. This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others.

This position is for our weekend shift, 4 10-hour shifts 8am-6:30pm Thursday - Sunday or Friday - Monday.

What You'll Do

Technical Support:

• Provide support for all IT-related issues across retail locations, distribution centers, and corporate offices.
• Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.
• Maintain asset inventory per defined processes.
• Manage various application access permissions.
• Document incidents and resolutions in detail within the ITSM system.

Training and Documentation:

• Develop and maintain standard operating procedures.
• Deliver training sessions on the use of IT equipment and software applications, striving to reduce the volume of user errors and support tickets.
• Build user-friendly guides and resources for common issues to empower users to resolve minor issues independently.

Project Assistance:

• Support IT & business-led project implementations, including new software deployments and hardware upgrades.
• Collaborate with project teams to ensure that IT infrastructure and services align with business goals and project timelines.
• Assist in the testing and evaluation of new technology solutions to support business initiatives.

What You'll Bring to the Table

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• Proven experience as an IT Support Technician or similar role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
• Ability to prioritize, manage and meet deadlines.
• Effectively manage time and operate with sense of urgency.
• Adjusts quickly to changing priorities and conditions.
• Copes effectively with complexity and change.
• Ability to work the weekend shift 4 10 hour shifts 8am - 6:30pm Thursday - Sunday or Friday - Monday.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: IT Service Desk Technician - Weekend Shift
Salary or Pay Range: $25 - $28

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

Job Category: Corporate