IT Service Desk Technician: Onsite & Regional Travel

Addison Group; The Woodlands (TX); On-site; USD 90,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Addison Group is seeking a Service Desk Technician in the United States for Carlsbad, NM, to support and maintain end-user computing environments. You will troubleshoot hardware, software, and network issues, assist with deployments, and document solutions for knowledge bases while collaborating with IT and vendors.

The role requires strong customer service, familiarity with Windows environments, and the ability to travel regionally as needed, with a focus on timely, user-friendly support.

Qualifications

• Experience in a customer-facing IT support role.
• Experience with Windows, Office, remote-support tools, PC hardware, printers and peripherals.
• Knowledge of identity and directory services including Entra ID and Active Directory.
• Experience ranging from developing to advanced proficiency; adaptability to business needs.

Responsibilities

• Receive, document, prioritize, and respond to calls, emails, and tickets using service levels.
• Diagnose and resolve workstation, printer, network, software, and business-application issues.
• Install, configure, test, and maintain end-user hardware and software.
• Build and test standardized or customized system configurations across platforms.
• Support new computer deployments and hardware refreshes.
• Provide recommendations for procurement and standardization.
• Maintain ticket updates and create troubleshooting guides and knowledge articles.
• Collaborate with IT team and vendors to ensure reliable end-user computing.
• Share knowledge to promote consistent support practices.
• Coordinate with third-party providers for repair services.
• Participate in on-call rotation and after-hours support as needed.
• Travel regionally for onsite troubleshooting and installation.

Skills

Windows OS

Active Directory

Remote support

Customer service

Entra ID

Education

Associate degree in IT or related field

Microsoft certifications

Tools

Ticketing system

Job description

Addison Group is seeking a Service Desk Technician in the United States for Carlsbad, NM, to support and maintain end-user computing environments. You will troubleshoot hardware, software, and network issues, assist with deployments, and document solutions for knowledge bases while collaborating with IT and vendors.

The role requires strong customer service, familiarity with Windows environments, and the ability to travel regionally as needed, with a focus on timely, user-friendly support.