IT Support Technician — End-User & Device Expert

Addison Group; New Mexico; In loco; USD 90.000 - 103.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision and 401k

Descrizione del lavoro

Addison Group in Carlsbad, NM is seeking a Service Desk Technician to support and maintain end-user computing environments. You will troubleshoot hardware, software, and network issues, and assist with deployments across on-site and remote users.

Ideal candidates have strong customer service, excellent communication, and problem-solving skills, with willingness to travel regionally for onsite support and a commitment to documentation and knowledge sharing.

Competenze

• Associate degree in IT or related field preferred.
• Experience in a customer-facing IT support role.
• Microsoft Windows and Office experience preferred.

Mansioni

• Receive, document, and respond to calls and tickets per SLA.
• Diagnose and resolve workstation, printer, and software issues.
• Install, configure, test, and maintain end-user devices.
• Assist with deployments and hardware refresh projects.
• Collaborate with IT teammates and vendors; document solutions.
• Travel regionally for onsite support when required.

Conoscenze

PC hardware

Desktop software support

Windows OS

Active Directory

Entra ID

Customer service

Communication (oral)

Communication (written)

Problem solving

Time management

Formazione

Associate degree in information technology

Relevant experience considered in lieu of degree

Certifications preferred but not required

Strumenti

Remote support tools

Ticketing system

Descrizione del lavoro

Addison Group in Carlsbad, NM is seeking a Service Desk Technician to support and maintain end-user computing environments. You will troubleshoot hardware, software, and network issues, and assist with deployments across on-site and remote users.

Ideal candidates have strong customer service, excellent communication, and problem-solving skills, with willingness to travel regionally for onsite support and a commitment to documentation and knowledge sharing.