IT Service Desk Technician L2

Milestone Technologies, Inc.; Livingston (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Talent Acquisition Partner to provide essential IT support in a dynamic office environment. This role involves ensuring the operational efficiency of IT technology, managing support tickets, and engaging with employees to resolve technical issues. The ideal candidate will have a balanced experience in both Mac and Windows environments, showcasing a strong customer service ethos. Join a collaborative team that values innovation and offers comprehensive benefits, making this an exciting opportunity for IT professionals looking to make a significant impact.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 3+ years of IT end user support experience in a Windows and MAC environment.
• Experience providing Desktop Support at Tier 2 levels.
• Customer-focused approach to delivering excellent service.

Responsibilities

• Be the face of IT to corporate employees in the office.
• Ensure physical IT technology in the office is operational.
• Engage with employees experiencing IT related service issues.

Skills

IT end user support

Windows support

Mac support

Desktop Support Tier 2

Customer service

Ticket management platforms

Tools

Intune

SmartImager

Imperious

SmartDeploy

ServiceNow

Zendesk

Jira

Job description

Milestone Technologies, Inc. provided pay range

This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$39.00/hr - $44.00/hr

Direct message the job poster from Milestone Technologies, Inc.

Senior Talent Acquisition Partner at Milestone Technologies

12 Month W2 Contract (No Visa Sponsorship and No C2C)

Onsite 5x per week in Livingston, NJ - Local Candidates Only.

Pay up to $44/hr.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

The ideal candidate will have a 70/30 split of Mac and Windows L2 Support enterprise experience. Zoom Rooms is a plus.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Windows and MAC (70% Mac and 30% Windows) environment
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $39.00/Hr. - USD $44.00/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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