IT Onsite Technician

Hemmersbach GmbH & Co. KG; Jersey City (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Onsite Technician to join their team. In this role, you will provide top-notch technical support to clients directly at their locations, ensuring smooth operation of their IT infrastructure. With a focus on troubleshooting hardware and software issues, you'll play a critical role in maintaining client satisfaction. This innovative company not only excels in IT services across the globe but also emphasizes social responsibility, contributing a portion of profits to meaningful causes. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Health/Medical Insurance

Internal Career Development Program

International Job Opportunities

Onboarding Program

Buddy Program

Vision Insurance

Qualifications

• 2+ years of experience as a Desktop Technician.
• Technical certifications such as A+ or Network+ are preferred.

Responsibilities

• Provide technical support onsite to clients at their location.
• Diagnose, troubleshoot, and resolve hardware and software issues.

Skills

Desktop Technician Experience

Technical Certifications (A+, Network+)

Windows OS Familiarity

Mac OS Familiarity

Communication Skills

Customer Service Skills

Troubleshooting Skills

Knowledge of TCP/IP

Job description

Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.

Contact us directly if you have any questions about this open job position.

• 2+ years of experience as a Desktop Technician
• Technical certifications such as A+ or Network+ are preferred
• Familiarity with Windows OS, Mac OS, and various software applications
• Experience in OS, apps, and hardware installation and troubleshooting depending on project products
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Flexibility to work outside of normal business hours, as needed
• Knowledge of TCP/IP and networking protocols

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Provide technical support onsite to our clients at their location
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile – we not only enthuse our customers but also make the world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Health/Medical insurance
• Internal career development program
• International job opportunities
• Onboarding program
• Vision insurance

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